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Salesforce Support

Northern Trains Limited

This public procurement record has 2 releases in its history.

Award

06 Jan 2023 at 10:46

Award Notice
Tender

12 Aug 2022 at 09:28

Tender Notice
Summary of the contracting process

The procurement process for the tender "Salesforce Support" by Northern Trains Limited has reached the award stage. The contracting authority is seeking an experienced partner to provide support for Salesforce instances and products. The tender falls under the goods category within the software package and information systems industry. The contract was successfully awarded on 6th January 2023.

This tender presents an opportunity for businesses specializing in software systems to engage with Northern Trains Limited for ongoing Salesforce support services. Companies with expertise in CRM software, database systems, and business intelligence solutions would be well-suited to compete in this procurement process. The procurement method used was an open procedure, allowing fair competition among interested bidders. The deadline for the award took place on 6th January 2023 with a contract value of 230,000 GBP.

How relevant is this notice?

Notice Information

Notice Title

Salesforce Support

Notice Description

Northern are seeking an experienced Salesforce support partner to provide expertise and resource to support Northern's Salesforce instances and products with day-to-day tasks and support the platform and its end users with issue and incident resolution

Lot Information

Lot 1

Within Northern Salesforce is a significant business system, providing the basis for customer support and increasingly important within our digital transformation initiatives and driving improvement in customer engagement and customer satisfaction.Northern currently use the following Salesforce and related products. The list is not exhaustive and may change over time:* Sales Cloud* Service Cloud* Experience Cloud* Marketing Cloud* Salesforce CDP* Conga Composer* Various integrations with other systems including but not limited to: Alteryx, Tableau, Qualtrics

Renewal: Optional extensions on a plus one, plus one basis

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-035b40
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/000348-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

48480000 - Sales, marketing and business intelligence software package

48610000 - Database systems

Notice Value(s)

Tender Value
Not specified
Lots Value
£230,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
6 Jan 20233 years ago
Submission Deadline
24 Aug 2022Expired
Future Notice Date
Not specified
Award Date
6 Jan 20233 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Northern Trains Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
YORK
Postcode
YO1 6JT
Postcode Area
York
Country
England
Major Region (ITL 1)
TLE Yorkshire and The Humber
Basic Region (ITL 2)
TLE2 North Yorkshire
Small Region (ITL 3)
TLE21 York
Delivery Location
Not specified
Local Authority
York
Electoral Ward
Micklegate
Westminster Constituency
York Central

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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