Notice Information
Notice Title
Salesforce Support
Notice Description
Northern are seeking an experienced Salesforce support partner to provide expertise and resource to support Northern's Salesforce instances and products with day-to-day tasks and support the platform and its end users with issue and incident resolution
Lot Information
Lot 1
Within Northern Salesforce is a significant business system, providing the basis for customer support and increasingly important within our digital transformation initiatives and driving improvement in customer engagement and customer satisfaction.Northern currently use the following Salesforce and related products. The list is not exhaustive and may change over time:* Sales Cloud* Service Cloud* Experience Cloud* Marketing Cloud* Salesforce CDP* Conga Composer* Various integrations with other systems including but not limited to: Alteryx, Tableau, Qualtrics
Renewal: Optional extensions on a plus one, plus one basis
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-035b40
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/000348-2023
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48000000 - Software package and information systems
48480000 - Sales, marketing and business intelligence software package
48610000 - Database systems
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- £230,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Jan 20233 years ago
- Submission Deadline
- 23 Aug 2022Expired
- Future Notice Date
- Not specified
- Award Date
- 6 Jan 20233 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NORTHERN TRAINS LIMITED
- Contact Name
- Zoe Kearns
- Contact Email
- zoe.kearns@northernrailway.co.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- YORK
- Postcode
- YO1 6JT
- Post Town
- York
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE2 North Yorkshire
- Small Region (ITL 3)
- TLE21 York
- Delivery Location
- Not specified
-
- Local Authority
- York
- Electoral Ward
- Micklegate
- Westminster Constituency
- York Central
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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