Award

QUB/2301/22 Global Student Recruitment - Lead Management Services

QUEEN'S UNIVERSITY BELFAST

This public procurement record has 2 releases in its history.

Award

05 Dec 2022 at 15:57

Tender

02 Sep 2022 at 11:28

Summary of the contracting process

Queen's University Belfast has completed the procurement process for the "QUB/2301/22 Global Student Recruitment - Lead Management Services," a tender in the services category. The university sought a supplier to manage the increasing number of leads for undergraduate and postgraduate programmes in key international markets like MENA, Sub Saharan Africa, and Pakistan. The procurement stage was an open procedure, with a total contract value of £650,000 signed on 8th November 2022. The lead management solution includes a detailed communication plan to engage with potential applicants and maintain the university's brand in targeted markets.

This tender opportunity, facilitated by Queen's University Belfast, presents business growth prospects for organisations offering direct marketing services and lead management solutions. Businesses specialising in customer care, direct communication, and international market engagement would be well-suited to compete for this contract. The opportunity to extend the contract for up to 48 months provides a long-term partnership potential for suppliers aiming to support higher education institutions with global student recruitment strategies and lead nurturing.

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Notice Title

QUB/2301/22 Global Student Recruitment - Lead Management Services

Notice Description

The Global Student Recruitment Team at Queen's University Belfast has identified the need for a supplier to provide a service to manage the increasing number of leads for UG and PGT programmes across key international markets (MENA/Sub Saharan Africa/Pakistan) and support and nurture the market leads through to the application stage. UG applicants may be recruited directly to Queen's or recruited to INTO Queen's to undertake a Foundation or International Year One.The supplier will be responsible for delivering a flexible and scalable Lead Management solution which includes a detailed communication plan which will contact leads, assess propensity to apply and engage in 1-2-1 contact. The supplier will be required to represent Queen's with the highest standard of customer care and ensure the Queen's brand is maintained within these markets. The service will gain insights about Queen's USP's and programmes through an onboarding process and continuous communication with recruitment tea

Lot Information

Lot 1

Over the past 5 year period, Queen's Global Student Recruitment Team presence has expanded and currently there is representation across a number of key markets / regions. The expansion in regions has led to a significant increase in enquiries and leads from potential students which require an appropriate service to help maximise student recruitment outcomes.Global Student Recruitment has identified the need for a supplier to provide a service to manage the increasing number of leads for UG and PGT programmes across key international markets (MENA/Sub Saharan Africa/Pakistan) and support and nurture the market leads through to the application stage. UG applicants may be recruited directly to Queen's or recruited to INTO Queen's to undertake a Foundation or International Year One.The supplier will be responsible for delivering a flexible and scalable Lead Management solution which includes a detailed communication plan which will contact leads, assess propensity to apply and engage in 1-2-1 contact. The supplier will be required to represent Queen's with the highest standard of customer care and ensure the Queen's brand is maintained within these markets. The service will gain insights about Queen's USP's and programmes through an onboarding process and continuous communication with recruitment teams in Belfast and key markets.

Options: Option to extend for up to a period of 48 months

Renewal: The contract may be subject to renewal at 50 month period

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-036545
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/034385-2022
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79342100 - Direct marketing services

Notice Value(s)

Tender Value
£700,000 £500K-£1M
Lots Value
£700,000 £500K-£1M
Awards Value
Not specified
Contracts Value
£650,000 £500K-£1M

Notice Dates

Publication Date
5 Dec 20223 years ago
Submission Deadline
3 Oct 2022Expired
Future Notice Date
Not specified
Award Date
8 Nov 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
50 months

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
QUEEN'S UNIVERSITY BELFAST
Contact Name
Not specified
Contact Email
j.glackin@qub.ac.uk
Contact Phone
+44 2890973026

Buyer Location

Locality
BELFAST
Postcode
BT7 1NN
Post Town
Northern Ireland
Country
Northern Ireland

Major Region (ITL 1)
TLN Northern Ireland
Basic Region (ITL 2)
TLN0 Northern Ireland
Small Region (ITL 3)
TLN06 Belfast
Delivery Location
TLN06 Belfast

Local Authority
Belfast
Electoral Ward
Central
Westminster Constituency
Belfast South and Mid Down

Supplier Information

Number of Suppliers
1
Supplier Name

QS ENROLMENT SOLUTIONS

Open Contracting Data Standard (OCDS)

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