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ITSM Toolset

UNIVERSITY OF MANCHESTER

This public procurement record has 1 release in its history.

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02 Dec 2022 at 14:03

Award Notice
Summary of the contracting process

The University of Manchester has completed a procurement process for the renewal of its ITSM toolset. The procurement method used was a limited award procedure without prior publication of a call for competition. The procurement process aimed to tackle internal process issues and challenges within the University related to service management practices. The contract was signed on 7th November 2022 with Ivanti UK Limited, the current incumbent supplier, for a value of £500,000.

This procurement process presents opportunities for businesses in the software package and information systems industry category. Companies well-suited to compete would be those offering IT service management solutions. The University of Manchester, as the buying organisation, located in Manchester, United Kingdom, is actively working on improving its service management practices, which could lead to future procurement opportunities.

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Notice Information

Notice Title

ITSM Toolset

Notice Description

Renewal of existing ITSM toolset

Procurement Information

During the discovery and requirements gathering phase recently completed by the University, it has become clear that the specific challenges the university are trying to solve are not solely toolset related, in fact there are considerable practice and process issues resulting in the University of Manchester not being sufficiently mature enough in its Service Management practises to introduce a new toolset at this moment in time. It is anticipated this work will take approximately 24 months, following which the University may return to the market once internal process issues, challenges and required levels of maturity have been addressed. Therefore, the university will continue with the current incumbent solution, Ivanti, for a period of 2 years with an optional one year extension, and will concentrate efforts on improving processes and services that are provided to its customers.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-038a3b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/034203-2022
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£500,000 £500K-£1M

Notice Dates

Publication Date
2 Dec 20223 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
7 Nov 20223 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
UNIVERSITY OF MANCHESTER
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
MANCHESTER
Postcode
M13 9PL
Postcode Area
Manchester
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD3 Greater Manchester
Small Region (ITL 3)
TLD33 Manchester
Delivery Location
TLD3 Greater Manchester
Local Authority
Manchester
Electoral Ward
Hulme
Westminster Constituency
Manchester Rusholme

Supplier Information

Number of Suppliers
1
Supplier Name

Ivanti UK Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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