Energia Group Billing System Level 3 Support and Upgrades

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    "description": "Interested parties should contact Procurement at Energia Group at the following email address, BillingSystem@energiagroup.com to register an interest, and access to the Data Room and relevant documentation will be implemented.",
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        "description": "This Project Information Memorandum (PIM) has been prepared by Energia Group as a briefing note for potential bidders interested in delivering the following ICT services: Level 3 support (L3) and enhancements of the Billing Systems (currently two instances of Oracle CC&B) custom code for the two Billing System instances within Energia Group. Projects to upgrade Energia's two Billing systems from Oracle CC&B versions 2.5.0.2 and 2.6.1.0 including Smart 2 Schema upgrade to the latest stable version of Oracle Customer Care & Billing (CC&B) or Oracle Customer to Meter (C2M). Possible future major projects, e.g. Implementation of Smart Metering Phase 3., Consolidation of Commercial Billing functionality within Power NI billing system into Energia billing system.",
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                "description": "The successful Supplier will provide support services for the Energia and Power NI billing systems. The support services will comprise: Contract take-on, including knowledge transfer from incumbent third level support providers; Third level diagnosis of incidents. Energia will be responsible for first and second line support; Providing resolutions or workarounds for defects through changes to customisations or configuration; Investigation and resolution of application performance issues; Design and development of application enhancements or small-scale applications within the billing applications area; Quality management; System testing of all changes prior to release; Release of changes to Energia for implementation; Service management and reporting; Review, acceptance and support of in-house/external third party developed customisations for Billing system related systems; Knowledge transfer to the in-house team. SCOPE OF BILLING SYSTEM UPGRADE PROJECTS This section describes Energia's proposed approach to the two upgrade projects. Each of the two CC&B systems must be upgraded from CC&B 2.5 & 2.6 to the latest stable versions of CC&B or to Oracle C2M (with an agreed point release and service pack based on availability at the time of the project). It is envisaged that this upgrade will be primarily a 'technical' upgrade but will also include some functional enhancements and the 'migration' of Business functionality from Oracle deprecated technology to Oracle 'road-mapped' technology e.g. Workflow to Service tasks for Market Engagement processing. Energia is open to moving from CC&B to C2M should Suppliers believe this to be in Energia's best interest.",
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