Notice Information
Notice Title
IT Service Management Solution
Notice Description
The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.
Lot Information
Lot 1
The Riverside Group Limited (TRGL) requires an I.T. Service Management Solution (ITSM) to manage the end-to-end delivery of IT services and other departmental services to our customers. The ITSM needs to fully support processes and procedures, primarily defined by ITIL, such as Incident Management, Request Management, Problem Management, Change Enablement, Service Catalogue management and Service configuration management.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-039510
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/011446-2023
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72253000 - Helpdesk and support services
Notice Value(s)
- Tender Value
- £375,000 £100K-£500K
- Lots Value
- £375,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- £241,130 £100K-£500K
Notice Dates
- Publication Date
- 21 Apr 20232 years ago
- Submission Deadline
- 3 Feb 2023Expired
- Future Notice Date
- Not specified
- Award Date
- 2 Apr 20232 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE RIVERSIDE GROUP LIMITED
- Contact Name
- Francesca Brown, Procurement
- Contact Email
- procurement@riverside.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L24 8RF
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- TLD72 Liverpool
-
- Local Authority
- Liverpool
- Electoral Ward
- Garston
- Westminster Constituency
- Liverpool Garston
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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