Supply of an Enterprise Voice and Customer Contact Centre Solution

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    "date": "2023-01-17T11:30:12Z",
    "ocid": "ocds-h6vhtk-03972d",
    "description": "NOTE: To register your interest in this notice and obtain any additional information please visit the myTenders Web Site at https://www.mytenders.co.uk/Search/Search_Switch.aspx?ID=228458. The buyer has indicated that it will accept electronic responses to this notice via the Postbox facility. A user guide is available at https://www.mytenders.co.uk/sitehelp/help_guides.aspx. Suppliers are advised to allow adequate time for uploading documents and to dispatch the electronic response well in advance of the closing time to avoid any last minute problems. (MT Ref:228458)",
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        "title": "Supply of an Enterprise Voice and Customer Contact Centre Solution",
        "status": "active",
        "classification": {
            "scheme": "CPV",
            "id": "32524000",
            "description": "Telecommunications system"
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        "mainProcurementCategory": "goods",
        "description": "Supply, implementation and support of a hosted enterprise voice and customer contact management solution.",
        "value": {
            "amount": 300000,
            "currency": "GBP"
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        "lots": [
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                "id": "1",
                "description": "Supply and implementation of services / capabilities covering our enterprise voice and customer contact management, for example; o Dial-plan management for 100 users of standard telephony services o 'Work Anywhere' o Voicemail o DDI call routing including interfacing with our SIP services o IVR for main number and contact centre o Call handling / routing o Task management o Call recording, including PCI / DSS o Integration with Civica Cx (Housing Management System) and Microsoft O365 o Service reporting o Future AI capabilities, for example 'virtual' agents o Future Omni-channel management Additional information: In addtion to identifying the appropriate technical 'platform' and service, Worthing Homes is seeking a partner than can offer capabilities to enable to maximise the value gained from what is a substantial investment.",
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        "tenderPeriod": {
            "endDate": "2023-02-13T12:00:00Z"
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        "bidOpening": {
            "date": "2023-02-13T13:00:00Z",
            "address": {
                "streetAddress": "Davison House"
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            "description": "Lou Laraway, Head of Finance and IT Andy Wyatt, Procurement"
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        "hasRecurrence": false,
        "amendments": [
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                "id": "1",
                "description": "Updated Contract Value After internal review, the ten year Contract Value has been increased to 600,000 GBP excluding VAT."
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            "name": "Worthing Homes Ltd",
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                "postalCode": "BN11 1ER",
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