Notice Information
Notice Title
Customer Research Partner
Notice Description
The role of a Research Partner has been established to externally and independently collate and analyse our customers? views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team.
Lot Information
Lot 1
The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business. The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are: - Customer Experience perception survey - Repairs transactional survey - Planned & cyclical maintenance transactional survey - Building Safety transactional survey - New Build survey - New Sales & Re-Sales survey - Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby) Full details of the requirements can be found within Document B.
Renewal: This contract may be required to be extended for a further 12 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03a559
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/004424-2023
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79342311 - Customer satisfaction survey
Notice Value(s)
- Tender Value
- £713,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 13 Feb 20233 years ago
- Submission Deadline
- 15 Mar 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- THE RIVERSIDE GROUP LTD
- Contact Name
- Carla Kelly
- Contact Email
- carla.kelly@riverside.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LIVERPOOL
- Postcode
- L24 8RF
- Post Town
- Liverpool
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD7 Merseyside
- Small Region (ITL 3)
- TLD72 Liverpool
- Delivery Location
- Not specified
-
- Local Authority
- Liverpool
- Electoral Ward
- Garston
- Westminster Constituency
- Liverpool Garston
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-03a559-2023-02-13T17:09:14Z",
"date": "2023-02-13T17:09:14Z",
"ocid": "ocds-h6vhtk-03a559",
"initiationType": "tender",
"tender": {
"id": "TRGBS-124",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Customer Research Partner",
"status": "active",
"classification": {
"scheme": "CPV",
"id": "79342311",
"description": "Customer satisfaction survey"
},
"mainProcurementCategory": "services",
"description": "The role of a Research Partner has been established to externally and independently collate and analyse our customers? views, attitudes, aspirations and opinions through a mechanism they can trust to be anonymous. It also provides the appropriate resource to support the work of the BI&I Team.",
"value": {
"amount": 713000,
"currency": "GBP"
},
"lots": [
{
"id": "1",
"description": "The work commissioned to the successful partner will complement the broader work of the team and Riverside as a whole, and will therefore require a strategic partnership between the two organisations. It will be essential that the Research Partner can show support for the values of the organisation and the standards that Riverside staff subscribe to, particularly when interacting with our customers, in addition to an understanding of the operations of the business. The scope of the contract will consist of a number of confirmed deliverables alongside the need to be able to deliver bespoke work, often at short notice in response to organisational development and changes, or changes in the broader operating context. The surveys within the scope of the contract are: - Customer Experience perception survey - Repairs transactional survey - Planned & cyclical maintenance transactional survey - Building Safety transactional survey - New Build survey - New Sales & Re-Sales survey - Private Finance Initiatives (PFI) perception surveys (Sandwell and Derby) Full details of the requirements can be found within Document B.",
"contractPeriod": {
"durationInDays": 1080
},
"hasRenewal": true,
"renewal": {
"description": "This contract may be required to be extended for a further 12 months"
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": false,
"status": "active"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UK"
}
],
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission",
"written"
],
"submissionMethodDetails": "https://riversource.wax-live.com/S2C",
"selectionCriteria": {
"criteria": [
{
"type": "suitability",
"description": "Please confirm that you adhere to the MRS Code of Coduct (or if amended during term of contract), and have ISO20252 accreditation (detailed in section 9a.6b of the SQ document)",
"appliesTo": [
"supplier"
]
}
]
},
"documents": [
{
"id": "economic",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical",
"documentType": "technicalSelectionCriteria"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"tenderPeriod": {
"endDate": "2023-03-15T12:00:00Z"
},
"submissionTerms": {
"languages": [
"en"
],
"bidValidityPeriod": {
"durationInDays": 180
}
},
"awardPeriod": {
"startDate": "2023-02-15T12:15:00Z"
},
"bidOpening": {
"date": "2023-02-15T12:15:00Z",
"address": {
"streetAddress": "Electronically"
}
},
"hasRecurrence": true
},
"parties": [
{
"id": "GB-FTS-75167",
"name": "The Riverside Group Ltd",
"identifier": {
"legalName": "The Riverside Group Ltd",
"id": "30938R"
},
"address": {
"streetAddress": "2 Estuary Boulevard, Speke",
"locality": "Liverpool",
"region": "UKD72",
"postalCode": "L24 8RF",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Carla Kelly",
"email": "carla.kelly@riverside.org.uk",
"url": "https://riversource.wax-live.com/S2C"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.riverside.org.uk/",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "BODY_PUBLIC",
"description": "Body governed by public law"
},
{
"scheme": "COFOG",
"id": "06",
"description": "Housing and community amenities"
}
]
}
},
{
"id": "GB-FTS-50",
"name": "The Royal Court of Justice",
"identifier": {
"legalName": "The Royal Court of Justice"
},
"address": {
"streetAddress": "The Strand",
"locality": "London",
"postalCode": "WC2A 2LL",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
}
],
"buyer": {
"id": "GB-FTS-75167",
"name": "The Riverside Group Ltd"
},
"language": "en"
}