Notice Information
Notice Title
Services Agreement related to the Provision of an Out of Hours Contact Centre and RPaaS
Notice Description
SERVICES AGREEMENT RELATED TO PROVISION OF OUT OF HOURS CONTACT CENTRE AND RPaaS
Lot Information
Lot 1
To provide Out of Hours (OOH) call handling service from our OOH hub in Rochdale Proposal includes the following services; * Fully managed OOH service covering the existing opening hours of 4.30pm- * 9am Monday to Thursday, 4.30pm Friday to 9am Monday on weekends and * all Bank Holidays 24hr * All systems and licenses relevant to the delivery of the service * Automated Management information * Monthly service review meetings * KPIs as per the current contract Resource and Planning * Forecasting and Planning * Long term capacity Planning * Short term Planning * Performance Analysis * Scheduling * Holiday Management * WFM Administration * Intraday Performance Management * Reporting
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03a5a4
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/004557-2023
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79500000 - Office-support services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 14 Feb 20233 years ago
- Submission Deadline
- 17 Mar 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ROCHDALE METROPOLITAN BOROUGH COUNCIL
- Contact Name
- Mr Philip Stephens
- Contact Email
- philip.stephens@star-procurement.gov.uk
- Contact Phone
- +44 1619121616
Buyer Location
- Locality
- ROCHDALE
- Postcode
- OL16 1XU
- Post Town
- Oldham
- Country
- England
-
- Major Region (ITL 1)
- TLD North West (England)
- Basic Region (ITL 2)
- TLD3 Greater Manchester
- Small Region (ITL 3)
- TLD37 Greater Manchester North East
- Delivery Location
- TLD North West (England)
-
- Local Authority
- Rochdale
- Electoral Ward
- Central Rochdale
- Westminster Constituency
- Rochdale
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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