Notice Information
Notice Title
Out of Hours, Scheduled and Overflow Contact Centre Services
Notice Description
This PIN is to engage with the market only, in preparation for a potential procurement process being undertaken and it is in the early stages of development. The scope of the potential procurement is for high quality Out of Hours, Scheduled and Overflow Contact Centre Services. Accent Housing Ltd has been providing high quality social housing for rent and sale for 50 years. Our ambition is to be recognised as a market leader for the quality of our homes and the effectiveness of our services. Further information regarding Accent may be accessed by viewing our website www.accentgroup.org We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent's internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access. Accent will only consider Contractors who meet the following minimum requirements: 1) Your company must hold ISO 9001 and ISO 27001 accreditations throughout the term of the contract. 2) Does your Company meet Accent's financial requirements based on Dun and Bradstreet Failure Score (formerly called the Financial Stress Score) is <= (Less than) the industry average for your contracting sector at the time of your expression of interest. Please submit your interest by 17:00pm on the 25th June 2023 via Due North Proactis E-Sourcing Portal. Accent reserves the right to choose its procurement route to market.
Lot Information
Lot 1
We are seeking expressions of interest from suitably qualified and experienced suppliers to provide high quality Out of Hours, Scheduled and Overflow Contact Centre Services for Accent when its customer contact centre is closed. The supplier will support Accents customers by delivering an exemplary level of customer service and work in partnership with Accent to enable delivery of its corporate strategy. It may also be necessary for the supplier to monitor digital communications such as e-mail, web enquires etc. The supplier will be required to capture and log all information via Accent's internal systems therefore the supplier must have the appropriate ICT hardware and secure internet access.
Renewal: 1 x 2 years
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03c541
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/015132-2023
- Current Stage
- Tender
- All Stages
- Planning, Tender
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Selective
- Procurement Method Details
- Competitive procedure with negotiation
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
33 - Medical equipments, pharmaceuticals and personal care products
64 - Postal and telecommunications services
-
- CPV Codes
33124200 - Radiodiagnostic devices
64200000 - Telecommunications services
Notice Value(s)
- Tender Value
- £200,000 £100K-£500K
- Lots Value
- £200,000 £100K-£500K
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 26 May 20232 years ago
- Submission Deadline
- 25 Jun 2023Expired
- Future Notice Date
- 30 Jul 2023Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ACCENT HOUSING
- Additional Buyers
- Contact Name
- Alan Summers, Procurement
- Contact Email
- alan.summers2@nhs.scot, noreply@accentgroup.org
- Contact Phone
- +44 12740654420, +44 1312756511
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH12 9EB
- Post Town
- Edinburgh
- Country
- England
-
- Major Region (ITL 1)
- TLE Yorkshire and The Humber
- Basic Region (ITL 2)
- TLE4 West Yorkshire
- Small Region (ITL 3)
- TLE41 Bradford
- Delivery Location
- TLM82 Glasgow City
-
- Local Authority
- Bradford
- Electoral Ward
- Baildon
- Westminster Constituency
- Shipley
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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