Notice Information
Notice Title
Outsourced Delay Repay Software for XC Trains Limited (CrossCountry) & Grand Central Railway Company Limited (GC)
Notice Description
A private Procurement is being conducted XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation. Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry
Lot Information
Lot 1
A private Procurement is being conducted XC Trains Limited (XC) and Grand Central Railway Company Limited (GC) will be conducting a joint private tender for the provision of outsourced Delay Repay Software to (a) standardise and improve the Customer Contact centre engagement with its customers; (b) to validate claimed for delayed journeys; and (c) assist with the payment of any appropriate compensation. The XC network is the most extensive rail franchise in Britain, calling at more than 100 stations. XC serve 7 of the 10 largest UK cities with 7 routes radiating from our central hub in Birmingham. GC is an open-access train operating company in the United Kingdom and is a subsidiary of Arriva UK Trains. Grand Central connects Yorkshire and the North East to London with two routes. Five daily services on the North East to London route run between Sunderland and London King's Cross. Four daily services which run on the Yorkshire to London route operate between Bradford Interchange and London King's Cross. XC & GC will be seeking pricing options for the following: - A minimum 4-year contract, with an end date of the 14th October 2027 (subject to termination rights) - Separate contracts will be required for both XC & GC, with a governing Framework in place with Arriva UK Trains Limited (AUKT). The Delay Repay Contract for XC will contain provisions that make it clear it can be transferred to a successor operator of the XC franchise. Interested parties should register their interest via the email address provided. Any interested parties must have previous experience of implementing a Delay Repay solution in the Rail Industry. For the avoidance of doubt, Arriva UK Trains is advertising this opportunity under a voluntary basis and not as mandatory requirement under the Utilities Contracts Regulations 2016
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03c8b3
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/013749-2023
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Selective
- Procurement Method Details
- Competitive procedure with negotiation
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48445000 - Customer Relation Management software package
Notice Value(s)
- Tender Value
- £1,100,000 £1M-£10M
- Lots Value
- £1,100,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 15 May 20232 years ago
- Submission Deadline
- 30 May 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ARRIVA UK TRAINS LIMITED
- Contact Name
- Tom Baker
- Contact Email
- bakertom@arriva.co.uk
- Contact Phone
- +44 7855104620
Buyer Location
- Locality
- SUNDERLAND
- Postcode
- SR3 3XP
- Post Town
- Sunderland
- Country
- England
-
- Major Region (ITL 1)
- TLC North East (England)
- Basic Region (ITL 2)
- TLC4 Northumberland, Durham and Tyne & Wear
- Small Region (ITL 3)
- TLC44 Sunderland
- Delivery Location
- TLE2 North Yorkshire, TLG3 West Midlands
-
- Local Authority
- Sunderland
- Electoral Ward
- Doxford
- Westminster Constituency
- Houghton and Sunderland South
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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