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Lotted Gas Services and Reactive Repairs

Key Housing Association

This public procurement record has 2 releases in its history.

Award

09 Sep 2026 at 10:24

Award Notice
Tender

02 Jun 2023 at 12:57

Tender Notice
Summary of the contracting process

Key Housing Association bought gas appliance maintenance, gas servicing and reactive repair services for its housing stock. The requirement covered approximately 576 dwellings across southern and central Scotland and 65 dwellings in the Highlands of Scotland, with address lists defining the initial service areas and scope for a wider geographical area in future. The work also included ad hoc boiler changes, full heating-system renewals and associated works where required. The arrangement was divided into two service areas: southern and central Scotland, and the Highlands. This is a housing maintenance services requirement, with work carried out across domestic properties rather than at a single site. Key Housing Association acted as the buyer and central purchasing body.

The procurement is complete and has been awarded following an open procedure. The contract was divided into two lots, with separate suppliers selected: Lot 1, covering southern and central Scotland, was awarded to James Frew Ltd; Lot 2, covering the Highlands, was awarded to Richard Irvin FM Limited. The award date was 3 July 2023 and both contracts were signed on 23 August 2023. Lot 1 has a contract value of £598,423.70; Lot 2 has a contract value of £438,091.00. Each contract has a stated duration of 1,080 days, based on an initial three-year period, with options for multiple single-year extensions at the client’s discretion. Evaluation weighted quality at 60% and cost of service at 40%. Two bids were received for each lot, all from SMEs.

This procurement demonstrates recurring demand from Key Housing Association for planned gas servicing, gas-appliance maintenance, reactive repairs and heating-system renewal across a substantial dispersed housing portfolio in Scotland. A credible future competitor would need demonstrable experience delivering responsive gas and heating repairs across multiple domestic properties, with the operational capacity to cover either the southern and central areas or the Highlands. GasSafe membership and accreditation was required, together with NICEIC, SELECT, Part P or equivalent accreditation. Suppliers also needed suitably qualified and experienced staff, and bidders were required to provide staff names and qualifications. Performance would be managed through key performance indicators, with electronic ordering, invoicing and payment arrangements. The two-lot structure indicates that SMEs can compete for a defined geographical service area rather than necessarily covering the whole requirement.

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Notice Information

Notice Title

Lotted Gas Services and Reactive Repairs

Notice Description

Gas Services and Reactive Repairs Contract to approximately 576 (gas) dwellings in the Southern and Central regions of Scotland and 65 in the Highlands of Scotland for The Associations in total (individual broken down below) as per the attached address lists but may include a wider geographical area in future. The contract may also include some Ad-Hoc Boiler and Full System Renewals as required. The contract is offered in 2 lots as listed below, bidder can bid for any number of lots i.e. Lot 1 only or Lot 2 only or both Lots 1 & 2 Lot 1 - Southern and Central Scotland - 576 dwellings Lot 2 - Highlands of Scotland - 65 dwellings

Lot Information

Southern and Central Scotland - 576 dwellings

Gas Services and Reactive Repairs Contract to approximately 576 (gas) dwellings in the Southern and Central regions of Scotland and 65 in the Highlands of Scotland for The Associations in total (individual broken down below) as per the attached address lists but may include a wider geographical area in future. The contract may also include some Ad-Hoc Boiler and Full System Renewals as required. The contract is offered in 2 lots as listed below, bidder can bid for any number of lots i.e. Lot 1 only or Lot 2 only or both Lots 1 & 2 Lot 1 - Southern and Central Scotland - 576 dwellings KHA wishes to enter into Measured-Term Contract Agreements (MTCA) with an organisation/supplier who is suitably qualified and experienced in the provision of Gas Services and Reactive Repairs and Ad-hoc Boiler and Full System Renewal. The contract will be for a three (3) year period with the option to extend for multiple two (2) single one-year periods solely at The Clients discretion. Additional information: All as per the ITT

Options: Adhoc Boiler changes and associated works Adhoc Full System renewal and associated works Any other works in connection with heating systems

Renewal: The contract will be for a three (3) year period with the option to extend for multiple two (2) single one-year periods solely at The Clients discretion.

Highlands of Scotland - 65 dwellings

Gas Services and Reactive Repairs Contract to approximately 576 (gas) dwellings in the Southern and Central regions of Scotland and 65 in the Highlands of Scotland for The Associations in total (individual broken down below) as per the attached address lists but may include a wider geographical area in future. The contract may also include some Ad-Hoc Boiler and Full System Renewals as required. The contract is offered in 2 lots as listed below, bidder can bid for any number of lots i.e. Lot 1 only or Lot 2 only or both Lots 1 & 2 Lot 2 - Highlands of Scotland - 65 dwellings The KHA wishes to enter into Measured-Term Contract Agreements (MTCA) with an organisation/supplier who is suitably qualified and experienced in the provision of Gas Services and Reactive Repairs and Ad-hoc Boiler and Full System Renewal. The contract will be for a three (3) year period with the option to extend for multiple two (2) single one-year periods solely at The Clients discretion. Additional information: All as per the ITT

Options: Adhoc Boiler changes and associated works Adhoc Full System renewal and associated works Any other works in connection with heating systems

Renewal: The contract will be for a three (3) year period with the option to extend for multiple two (2) single one-year periods solely at The Clients discretion.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03d34d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/085236-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

50 - Repair and maintenance services

CPV Codes

50000000 - Repair and maintenance services

50531200 - Gas appliance maintenance services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,036,514 £1M-£10M

Notice Dates

Publication Date
9 Sep 20261 months ago
Submission Deadline
3 Jul 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
See ITT for details

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Key Housing Association
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G4 0HT
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM6 Highlands and Islands, TLM62 Inverness and Nairn, Moray, and Badenoch and Strathspey, TLM8 West Central Scotland, TLM92 Dumfries and Galloway, TLM93 North Ayrshire and East Ayrshire, TLM94 South Ayrshire, TLM95 South Lanarkshire
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
2
Supplier Names

James Frew Ltd

Richard Irvin FM Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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