Notice Information
Notice Title
Overseas Debt Collection
Notice Description
Lot Information
Overseas Debt Collection
SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are: -- to collect ICR debt, and/or -- to complete customer doc
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03d45d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/016146-2023
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79940000 - Collection agency services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £3,450,000 £1M-£10M
Notice Dates
- Publication Date
- 7 Jun 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 21 Mar 20196 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- STUDENT LOANS COMPANY
- Contact Name
- Susan Butcher
- Contact Email
- susan_butcher@slc.co.uk
- Contact Phone
- +44 1412433482
Buyer Location
- Locality
- GLASGOW
- Postcode
- G2 7JD
- Post Town
- Glasgow
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM3 West Central Scotland
- Small Region (ITL 3)
- TLM32 Glasgow City
- Delivery Location
- TLM82 Glasgow City
-
- Local Authority
- Glasgow City
- Electoral Ward
- Anderston/City/Yorkhill
- Westminster Constituency
- Glasgow North
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-03d45d-2023-06-07T14:05:06+01:00",
"date": "2023-06-07T14:05:06+01:00",
"ocid": "ocds-h6vhtk-03d45d",
"description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: <a href=\"https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=787228838\" target=\"_blank\">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=787228838</a> GO Reference: GO-202367-PRO-23141801",
"initiationType": "tender",
"tender": {
"id": "2018-SLC-244",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Overseas Debt Collection",
"classification": {
"scheme": "CPV",
"id": "79940000",
"description": "Collection agency services"
},
"mainProcurementCategory": "services",
"lots": [
{
"id": "1",
"title": "Overseas Debt Collection",
"description": "SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are: -- to collect ICR debt, and/or -- to complete customer doc",
"contractPeriod": {
"durationInDays": 1800
}
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKM82"
}
],
"deliveryLocation": {
"description": "Glasgow City"
},
"relatedLot": "1"
}
]
},
"awards": [
{
"id": "016146-2023-2018-SLC-244-1",
"relatedLots": [
"1"
],
"title": "Overseas Debt Collection",
"status": "active",
"suppliers": [
{
"id": "GB-FTS-84586",
"name": "Transcom Worldwide UK Limited"
},
{
"id": "GB-FTS-84587",
"name": "Transcom Worldwide UK Ltd"
}
]
}
],
"parties": [
{
"id": "GB-FTS-10899",
"name": "Student Loans Company",
"identifier": {
"legalName": "Student Loans Company"
},
"address": {
"streetAddress": "100 Bothwell Street",
"locality": "Glasgow",
"region": "UKM82",
"postalCode": "G2 7JD",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Susan Butcher",
"telephone": "+44 1412433482",
"email": "susan_butcher@slc.co.uk"
},
"roles": [
"buyer",
"reviewBody",
"mediationBody"
],
"details": {
"url": "http://www.gov.uk/slc"
},
"additionalContactPoints": [
{
"telephone": "+44 1413062109"
}
]
},
{
"id": "GB-FTS-84586",
"name": "Transcom Worldwide UK Limited",
"identifier": {
"legalName": "Transcom Worldwide UK Limited",
"id": "02785250"
},
"address": {
"streetAddress": "Limewood House",
"locality": "Leeds",
"region": "UKM82",
"postalCode": "LS14 1AB",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
},
{
"id": "GB-FTS-84587",
"name": "Transcom Worldwide UK Ltd",
"identifier": {
"legalName": "Transcom Worldwide UK Ltd",
"id": "02785250"
},
"address": {
"streetAddress": "Limewood House",
"locality": "Leeds",
"region": "UKM82",
"postalCode": "LS14 1ABB",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
}
],
"buyer": {
"id": "GB-FTS-10899",
"name": "Student Loans Company"
},
"contracts": [
{
"id": "016146-2023-2018-SLC-244-1",
"awardID": "016146-2023-2018-SLC-244-1",
"title": "Overseas Debt Collection",
"status": "active",
"value": {
"amount": 3450000,
"currency": "GBP"
},
"dateSigned": "2019-03-21T00:00:00Z",
"period": {
"durationInDays": 1800
},
"items": [
{
"id": "1",
"title": "Overseas Debt Collection",
"classification": {
"scheme": "CPV",
"id": "79940000",
"description": "Collection agency services"
},
"deliveryAddresses": [
{
"region": "UKM82"
}
],
"deliveryLocation": {
"description": "Glasgow City"
},
"relatedLot": "1"
}
],
"amendments": [
{
"id": "1",
"description": "Increase in the overall value of the contract.",
"rationale": "Need for additional works, services or supplies by the original contractor/concessionaire: The contract included an option to extend the contract for a further 12 months, however the awarded value of the contract (PS2,500,000) would be breached in that timeframe. An increase in unpaid debt due to the pandemic has meant SLC has had to increase the number of accounts sent out to the service provider, it would not be practical to send procure a second supplier to carry out this work in the short term. The additional value does not breach the 50% rule."
}
]
}
],
"links": [
{
"rel": "prev",
"href": "https://ted.europa.eu/udl?uri=TED:NOTICE:175931-2019:TEXT:EN:HTML"
}
],
"language": "en"
}