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Overseas Debt Collection

Student Loans Company

This public procurement record has 1 release in its history.

AwardUpdate

07 Jun 2023 at 14:05

Award Notice
Summary of the contracting process

The Student Loans Company, based in Glasgow, United Kingdom, has awarded a contract for Overseas Debt Collection services to Transcom Worldwide UK Limited. The procurement process, initiated as a tender, aimed to appoint a UK-based debt collection agency for a contract period of 1800 days. The contract, signed on 21st March 2019, has a total value of £3,450,000.

This tender presents business growth opportunities for debt collection agencies, particularly those with expertise in overseas debt recovery and innovative customer contact strategies. Companies specialising in collection agency services, with a focus on inbound and outbound telephony, letters, emails, and SMS communications, would be well-suited to compete in this procurement process led by the Student Loans Company.

How relevant is this notice?

Notice Information

Notice Title

Overseas Debt Collection

Notice Description

Lot Information

Overseas Debt Collection

SLC would like to appoint a UK based DCA to make contact with customers who SLC believe are resident overseas. As a minimum it is expected that the contacts will consist of inbound and outbound telephony, letters, emails and SMS. SLC is interested in innovative approaches and strategies that will maximise the number of quality contacts, which in turn will facilitate the achievement of the objectives of the activity. The key objectives are: -- to collect ICR debt, and/or -- to complete customer doc

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03d45d
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016146-2023
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£3,450,000 £1M-£10M

Notice Dates

Publication Date
7 Jun 20233 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
21 Mar 20197 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Student Loans Company
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 7JD
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM82 Glasgow City
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
2
Supplier Names

Transcom Worldwide UK Limited

Transcom Worldwide UK Ltd

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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