Notice Information
Notice Title
Northern Ireland Entrepreneurship Support Service (NIESS) Enquiry Handling Service
Notice Description
The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. To manage enquiries across each of the pillars an Enquiry Handling Service is required, to direct individuals/entrepreneurs on their 'customer journey.' The service will cover all 11 Councils in Northern Ireland.
Lot Information
Lot 1
The Northern Ireland Enterprise Support Service (NIESS) will provide enterprise support provision across four pillars (Engage, Foundation, Enabling Growth and Accelerated Scaling) for the whole of Northern Ireland. To manage enquiries across each of the pillars an Enquiry Handling Service is required, to direct individuals/entrepreneurs on their 'customer journey.' The service will cover all 11 Councils in Northern Ireland. There are significant outcomes expected for the NIESS service. However, it is accepted that the majority of enquiries to the call centre will largely be at the 'Engage' and 'Foundation' stage of the entrepreneurship journey. Clients will have the opportunity to make initial enquiries via several options: * Call centre/Tele handling * Completion of an enquiry form on the new web portal * Walk in enquiry at a relevant delivery location or Council Office. * Directly with a preferred supplier delivering services on behalf of councils. It is anticipated that the primary aim of the Enquiry Handling Service is to facilitate a projected total of 9,000 enquiries annually. It is anticipated that this will be split across inbound calls, outbound calls, and web site enquiries. It is expected that the Enquiry Handling Service will be in place to manage all telephone enquiries to the service. Additional information: The Contract shall be effective from the date of award for an initial period of 18 months (until March 2025). Initial funding has been secured in principle, for the 18 months to March 2025. Future delivery beyond March 2025 will be subject to funding to support the delivery of the service.
Renewal: The contract shall be for an initial period of 18 months, with the option to extend for a further two periods of twelve months (subject to Council approval, availability of funding, and satisfactory performance of the Contractor)/
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03d4e5
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/016355-2023
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79500000 - Office-support services
79510000 - Telephone-answering services
79511000 - Telephone operator services
Notice Value(s)
- Tender Value
- £500,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 9 Jun 20232 years ago
- Submission Deadline
- 10 Jul 2023Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BELFAST CITY COUNCIL
- Contact Name
- Not specified
- Contact Email
- cps@belfastcity.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BELFAST
- Postcode
- BT2 8DJ
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- TLN Northern Ireland
-
- Local Authority
- Belfast
- Electoral Ward
- Central
- Westminster Constituency
- Belfast South and Mid Down
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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