Award

SCFT & ESHT: Provision of Dental Patient Management Software Service

SUSSEX COMMUNITY NHS FOUNDATION TRUST

This public procurement record has 2 releases in its history.

Award

05 Mar 2024 at 13:53

Tender

18 Aug 2023 at 12:53

Summary of the contracting process

The Sussex Community NHS Foundation Trust and East Sussex Healthcare NHS Trust jointly conducted a procurement process for the provision of Dental Patient Management Software Service. The contract, valued at £107,117.5 GBP, was awarded to Systems for Dentists Limited on February 29, 2024. The Trusts utilised the ATAMIS e-tendering Portal for this Open procedure. The estimated contract duration is three years with a possible two-year extension. The service involves special care dental services and emergency dental care, with a focus on cloud-based storage, patient record management, appointment booking, communication, and financial practice management.

This tender presents an opportunity for businesses in the dental software industry to engage with the healthcare sector. Companies offering communication software development services, specifically in the field of dental practice and related services, would be well-suited to compete. The competitive procurement process, allowing any organisation to participate, emphasizes quality, social value, and commercial criteria. The location of the procurement is in the United Kingdom, specifically within the regions covered by the NHS trusts. The contract period provides a stable revenue stream for the successful provider, with potential for extension based on performance and client satisfaction.

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Notice Title

SCFT & ESHT: Provision of Dental Patient Management Software Service

Notice Description

Joint Procurement: Sussex Community NHS Foundation Trust ("SCFT") (the "Authority") in conjunction with East Sussex Healthcare NHS Trust ("ESHT") required a service provider to provide a Dental Patient Management Software Service.<br/><br/>The current in-situ patient management software was no longer supported by the software supplier/developer and the SCFT Dental Services team appointed a single service provider which includes but is not limited to the following:<br/><br/>* Special Care Dental Service which provides support to patients with special needs and those who have difficulty accessing General Dental Services; and<br/>* Emergency Dental Service which provides out-of-hours dental care when a patient's clinical condition needs prompt attention.<br/><br/>The required software management system includes the following:<br/><br/>- Cloud based storage and browser user access point;<br/>- Electronic patient medical histories & NHS Patient Record forms;<br/>- Dental specific charting and treatment planning features;<br/>- Electronic patient portal for appointment booking and communication;<br/>- Integrated communication systems (email and SMS);<br/>- Integrated wait list management and reporting;<br/>- Performance reporting features; and<br/>- Dental contract and financial practice management features.<br/><br/>This was an Open procedure; any organisation could have responded to the advertised Contract Notices, requested/downloaded the procurement documents, and submitted a tender. All tenders were evaluated in line with the methodology and criteria set out in the procurement documents.<br/><br/>Subject to its obligations to act in a transparent, proportionate and non-discriminatory manner, the Authority reserved the right to only award a contract to one (1) of the Trusts or none of the Trusts as a result of the procurement process.<br/><br/>This notice applies to Sussex Community NHS Foundation Trust only and the estimated length of the contract is three (3) years with one (1) possible two (2) year extension period.<br/><br/>The Authority made use of the ATAMIS e-tendering Portal which can be found at https://health-family.force.com/s/Welcome ("the e-sourcing Portal").

Lot Information

Lot 1

Joint Procurement: Sussex Community NHS Foundation Trust ("SCFT") (the "Authority") in conjunction with East Sussex Healthcare NHS Trust ("ESHT") required a service provider to provide a Dental Patient Management Software Service.

The current in-situ patient management software was no longer supported by the software supplier/developer and the SCFT Dental Services team appointed a single service provider which includes but is not limited to the following:

* Special Care Dental Service which provides support to patients with special needs and those who have difficulty accessing General Dental Services; and
* Emergency Dental Service which provides out-of-hours dental care when a patient's clinical condition needs prompt attention.

The required software management system includes the following:

- Cloud based storage and browser user access point;
- Electronic patient medical histories & NHS Patient Record forms;
- Dental specific charting and treatment planning features;
- Electronic patient portal for appointment booking and communication;
- Integrated communication systems (email and SMS);
- Integrated wait list management and reporting;
- Performance reporting features; and
- Dental contract and financial practice management features.

This was an Open procedure; any organisation could have responded to the advertised Contract Notices, requested/downloaded the procurement documents, and submitted a tender. All tenders were evaluated in line with the methodology and criteria set out in the procurement documents.

Subject to its obligations to act in a transparent, proportionate and non-discriminatory manner, the Authority reserved the right to only award a contract to one (1) of the Trusts or none of the Trusts as a result of the procurement process.

This notice applies to Sussex Community NHS Foundation Trust only and the estimated length of the contract is three (3) years with one (1) possible two (2) year extension period.

The Authority made use of the ATAMIS e-tendering Portal which can be found at https://health-family.force.com/s/Welcome ("the e-sourcing Portal").

Renewal: One (1) possible two (2) year extension period.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03f53a
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/007024-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

85 - Health and social work services


CPV Codes

72212510 - Communication software development services

85130000 - Dental practice and related services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£107,117 £100K-£500K

Notice Dates

Publication Date
5 Mar 20241 years ago
Submission Deadline
18 Sep 2023Expired
Future Notice Date
Not specified
Award Date
29 Feb 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
SUSSEX COMMUNITY NHS FOUNDATION TRUST
Additional Buyers

EAST SUSSEX HEALTHCARE NHS TRUST

Contact Name
Sussex Community NHS Foundation Trust Procurement Team
Contact Email
sc-tr.purchasing@nhs.net, stacey.rhynas@nhs.net
Contact Phone
Not specified

Buyer Location

Locality
BRIGHTON
Postcode
BN13 3EP
Post Town
Brighton
Country
England

Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ2 Surrey, East and West Sussex
Small Region (ITL 3)
TLJ22 East Sussex CC
Delivery Location
TLJ2 Surrey, East and West Sussex

Local Authority
Hastings
Electoral Ward
Conquest
Westminster Constituency
Hastings and Rye

Supplier Information

Number of Suppliers
1
Supplier Name

SYSTEMS FOR DENTISTS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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