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Internet Enabled Cognitive Behavioural Therapy Extension

The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)

This public procurement record has 3 releases in its history.

AwardUpdate

13 Jan 2026 at 11:31

Award Notice
Award

01 Dec 2023 at 09:45

Award Notice
Tender

25 Aug 2023 at 14:11

Tender Notice
Summary of the contracting process

The Common Services Agency, more commonly known as NHS National Services Scotland (NSS), is continuing its procurement process to extend the Internet Enabled Cognitive Behavioural Therapy (ieCBT) service, with the contract being awarded to Ieso Digital Health. This award, dated 1st December 2023, has a total value of £4.5 million and includes the continuation and enhancement of IT services related to consulting, software development, and support, tailored for delivering CBT via a text-based digital solution. The contract is expected to span over 1080 days, reaffirming the demand for this critical service aimed at reducing psychology wait times. Located in Scotland (UKM), this procurement falls under the services category and has moved from planning to the award and contract update stages.

The procurement method utilised was an open procedure, allowing for fair competition among potential suppliers. This contract presents significant opportunities for IT service providers, particularly those experienced in healthcare digital solutions and psychological services, to expand their portfolios and potentially develop further innovation in the realm of digital health services. Businesses specialising in IT consulting and software solutions, especially those with expertise in maintaining high-security standards (such as ISO certifications) and delivering high-quality digital healthcare services, would find themselves well-suited to compete in this and similar tenders. The overarching emphasis on quality speaks to the strategic importance of fostering innovative solutions that meet the NHS's stringent criteria for efficiency and safety in healthcare delivery.

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Notice Information

Notice Title

Internet Enabled Cognitive Behavioural Therapy Extension

Notice Description

NHS Scotland has procured an Internet Enabled CBT service, with CBT delivered by qualified therapy staff through a digital solution by written word. The contract includes the provision of support and maintenance of the software solution and other services associated with the software, and the delivery of evidence-based CBT treatment in a safe and ethical way.

Lot Information

Lot 1

The continuation of an Internet Enabled Cognitive Behavioural Therapy (ieCBT) service, with CBT delivered by qualified therapy staff through a text-based digital solution. An increase in demand for the service has led to the an increased contract value beyond that which was stated in the original Award Notice.

Renewal: This procurement will allow for an optional contract extension period of up to 12 months.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03f71c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/002578-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
£3,600,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£7,900,000 £1M-£10M

Notice Dates

Publication Date
13 Jan 20267 months ago
Submission Deadline
25 Sep 2023Expired
Future Notice Date
Not specified
Award Date
30 Nov 20232 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
The Common Services Agency (more commonly known as NHS National Services Scotland) (NSS)
Additional Buyers

The Common Services Agency (more commonly known as NHS National Services Scotland) ("NSS")

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EDINBURGH
Postcode
EH12 9EB
Postcode Area
Edinburgh
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM1 East Central Scotland
Small Region (ITL 3)
TLM13 City of Edinburgh
Delivery Location
TLM Scotland
Local Authority
City of Edinburgh
Electoral Ward
Drum Brae/Gyle
Westminster Constituency
Edinburgh South West

Supplier Information

Number of Suppliers
1
Supplier Name

Ieso Digital Heath (formerly PsychologyOnline)

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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