Notice Information
Notice Title
Pre Market Engagement for the provision of a City & Neighbourhood Services Case Management Solution
Notice Description
The purpose of this pre-market engagement (PME) questionnaire is to help Belfast City Council ('the Council') better understand the the levels of competition, capability and capacity in the market to supply and deliver a City & Neighbourhood Services Case Management Solution to digitally enhance how City & Neighbourhood Services manages and delivers its activities to maximise efficiency and effectiveness for all stakeholders. All information returned will assist in the development of the specification; evaluation criteria, and pricing model to ensure this tender opportunity delivers a high quality service and best value for money for the ratepayers of Belfast. The Council aims to use the learning from this PME to review and select the best IT solution to modernise, integrate and replace the current case management system to deliver potential benefits such as improved accessibility, embedding mobile technology, reduced waiting times, removal of duplication, improved management information and optimum productivity. The pre market engagement will take the form of an initial questionnaire, depending on the volume of responses, all or some of the respondents will be taken through to further engagement taking the form of interviews, presentations and system demonstrations. Copies of the PME questionnaire for completion can be obtained by emailing cps@belfastcity.gov.uk to request a copy. Economic Operators are asked to submit their completed PME questionnaires on or before 2pm on 22nd September 2023. Please submit completed PME questionnaires using the link provided by the closing date indicated above.
Lot Information
Lot 1
The Council is looking to procure a City & Neighbourhood Services Case Management Solution to: o Replace the current software systems with a single modern and intuitive case management system designed to embed mobile technology and digitally transform how we plan, manage and monitor our service delivery across City & Neighbourhood Services core areas; o Transform and optimise the customer experience, through provision of a digital system that integrates frontline operations, operational control and the customer hub. It provides real time information, visibility of service provision, ability to respond in real time and plans and balances workloads thus improving efficiency. The new technology will improve service delivery and operational control, provide efficient and flexible working, enhance customer experience of the service (right first time and information availability), reduce customer waiting times, improve live time information and streamline processes to improve administration. Additional information: Please note that this procurement exercise may: o Fall below the FTS threshold and a contract notice may not be placed. However, the opportunity may be available at www.e-sourcingni.bravosolution.co.uk. o Be carried out under a Government framework, in accordance with the framework guidelines the competition will be restricted to qualified suppliers.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-03f990
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/025998-2023
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48000000 - Software package and information systems
48100000 - Industry specific software package
48600000 - Database and operating software package
48900000 - Miscellaneous software package and computer systems
72000000 - IT services: consulting, software development, Internet and support
72200000 - Software programming and consultancy services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 4 Sep 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Nov 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- BELFAST CITY COUNCIL
- Contact Name
- Not specified
- Contact Email
- cps@belfastcity.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- BELFAST
- Postcode
- BT2 8DJ
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- TLN06 Belfast
-
- Local Authority
- Belfast
- Electoral Ward
- Central
- Westminster Constituency
- Belfast South and Mid Down
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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