Core Claims Services

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    "date": "2024-06-24T12:05:11+01:00",
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    "description": "The initial contract duration is until 31st March 2030. There will be an option for FSCS to extend the contract from the expiry of the Initial Term on up to 2 occasions for a maximum duration of up to 12 months on each of those occasions. Please note the total contract value does not include the expenditure which may go through under a rate card. The expenditure for this element is estimated between PS0 and PS15m. To view this notice, please click here: https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=869240502 GO Reference: GO-2024624-PRO-26692477",
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            "id": "32014L0024",
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        "title": "Core Claims Services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "66000000",
            "description": "Financial and insurance services"
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        "mainProcurementCategory": "services",
        "description": "The scope of the services are: * Deposit Claims Processing * Advice Claims Processing * Overflow Customer Contact *Support Services",
        "value": {
            "amount": 50000000,
            "currency": "GBP"
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                "description": "The scope of the services are: * Deposit Claims Processing - Not Fit For Straight Through Pay-out (NFFSTP) Claims - Exclusion View (EV) Claims - Temporary High Balances (THB) Claims - Customer engagement activities, such as inbound and outbound calls, in the course of processing the above claims * Advice Claims Processing - Early file preparation and triage activity (Pre-assessment tasks) - End to End processing on a proportion of claims where the approach to assessing the claim is more well-defined and standardised, and volumes are sufficient - Customer Engagement activities such as making Touch Point Calls or responding to incoming calls in the course of processing the above claims - Resolving post decision correspondence and processing Appeals for the Claims processed by the Service Provider * Overflow Customer Contact - Providing suitable telephony and administration support to deal effectively with inbound customer queries when volumes exceed the capacity that can be dealt with by FSCS internal teams. *Support Services - Providing appropriate capable staff to work with and assist FSCS with in-house tasks relating to potential and actual defaults, which may include project management and determining processes and procedures for complex failures.",
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                    "durationInDays": 2520
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                "hasRenewal": true,
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                    "description": "The duration of the initial term will be 60 months . After the initial terms, there will be an option for FSCS to extend the contract on up to two occasions for a maximum duration of [12] months on each of those occasions"
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                        {
                            "name": "Pre-assessment Tasks",
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                            "name": "Claims Processing Activities",
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