Outsourced Early Collections

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-03fb8b-2024-02-02T12:06:04Z",
    "date": "2024-02-02T12:06:04Z",
    "ocid": "ocds-h6vhtk-03fb8b",
    "description": "All suppliers who wish to respond to this contract notice must request a pre-qualification questionnaire (PQQ) by using the web link in Section I.3 (www.thameswater.co.uk/procurement) From your response to the link in Section I.3 or above, Thames Water's Procurement Support Centre will send you an email providing login details for our eSourcing system (i.e. IASTA Smartsource). To complete the PQQ you will need to login to IASTA Smartsource. If the project requires it, you will receive an additional and separate survey to complete for Data Protection. Note - The client may be Thames Water Utilities Limited or another company within the Kemble Water group structure.",
    "initiationType": "tender",
    "tender": {
        "id": "FA2061",
        "legalBasis": {
            "id": "32014L0025",
            "scheme": "CELEX"
        },
        "title": "Outsourced Early Collections",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79940000",
            "description": "Collection agency services"
        },
        "mainProcurementCategory": "services",
        "description": "Thames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months. The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore. The key objective of this contract is to support our customers through their journey with Thames Water and we are looking to partner with a supplier who has customers at the heart of their values and objectives. We want and aim to collect any customer debt in a socially responsible manner and strive to ensure all customers receive quality engagement and offered sustainable outcomes. We are offering a 3 year initial term contract with the ability to extend up to an additional 2 years.",
        "value": {
            "amount": 6000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "Thames Water will be awarding a singular lot to a sole supplier, the volume anticipated with be circa 20-30FTE as standard with this increasing up to 90FTE as a maximum for our peak billing months (April- July). The successful supplier will be expected to work on our systems and become a partner function to our already existing collections team, internal to Thames Water. The initial term of the overall contract will be 3 years, with an option to extend by 2 years, in increments of 1 year periods.",
                "value": {
                    "amount": 6000000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 2880
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "This contract will be for 36 months with a further two 12 months optional extension(s)"
                },
                "secondStage": {
                    "minimumCandidates": 10,
                    "maximumCandidates": 10
                },
                "submissionTerms": {
                    "variantPolicy": "allowed"
                },
                "hasOptions": true,
                "options": {
                    "description": "This contract will be for 36 months with a further two 12 months optional extension(s)"
                },
                "status": "cancelled"
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKJ"
                    },
                    {
                        "region": "UKI"
                    },
                    {
                        "region": "UKJ"
                    }
                ],
                "deliveryLocation": {
                    "description": "Whole of the Thames Water region"
                },
                "relatedLot": "1"
            }
        ],
        "participationFees": [
            {
                "id": "1",
                "type": [
                    "document"
                ]
            }
        ],
        "submissionMethod": [
            "written"
        ],
        "documents": [
            {
                "id": "technical",
                "documentType": "technicalSelectionCriteria"
            }
        ],
        "otherRequirements": {
            "reductionCriteria": "As detailed in section VI.3 and PQQ"
        },
        "submissionTerms": {
            "depositsGuarantees": "Bonds and/or parent company guarantees of performance and financial standing may be required",
            "languages": [
                "en"
            ]
        },
        "contractTerms": {
            "financialTerms": "Specified in Invitation to Negotiate Document",
            "tendererLegalForm": "Consortia may be required to form a legal entity prior to award",
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        },
        "procurementMethod": "selective",
        "procurementMethodDetails": "Negotiated procedure with prior call for competition",
        "techniques": {
            "hasFrameworkAgreement": true,
            "frameworkAgreement": {
                "maximumParticipants": 1
            }
        },
        "tenderPeriod": {
            "endDate": "2023-09-28T12:00:00+01:00"
        },
        "hasRecurrence": false,
        "reviewDetails": "Thames Water Utilities Limited will incorporate a standstill period at the point information on the award of the contract is communicated to tenderers. That notification will provide full information on the award decision. The standstill period, which will be for a minimum of 10 calendar days, provides time for unsuccessful tenderers to challenge the award decision before the contract is entered into. The Utilities Contracts Regulations 2016 (SI 2016 No 274) provide for aggrieved parties who have been harmed or are at risk of harm by a breach of the rules to take action in the High Court (England, Wales and Northern Ireland)."
    },
    "parties": [
        {
            "id": "GB-COH-02366661",
            "name": "THAMES WATER UTILITIES LIMITED",
            "identifier": {
                "legalName": "THAMES WATER UTILITIES LIMITED",
                "id": "02366661",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Reading",
                "region": "UKJ11",
                "postalCode": "RG18DB",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Thames Water",
                "email": "procurement.support.centre@thameswater.co.uk",
                "url": "https://www.thameswater.co.uk/about-us/our-suppliers/procurement"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.thameswater.co.uk/",
                "classifications": [
                    {
                        "scheme": "TED_CE_ACTIVITY",
                        "id": "WATER",
                        "description": "Water"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-3199",
            "name": "Thames Water Utilities Limited",
            "identifier": {
                "legalName": "Thames Water Utilities Limited"
            },
            "address": {
                "locality": "Reading",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        },
        {
            "id": "GB-COH-SC287794",
            "name": "Pastdue Credit Solutions Ltd",
            "identifier": {
                "legalName": "Pastdue Credit Solutions Ltd",
                "id": "SC287794",
                "scheme": "GB-COH"
            },
            "address": {
                "streetAddress": "1 Blair Court, North Avenue, Clydebank Business Park",
                "locality": "Glasgow",
                "region": "UKM8",
                "postalCode": "G81 2LA",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "large"
            }
        }
    ],
    "buyer": {
        "id": "GB-COH-02366661",
        "name": "THAMES WATER UTILITIES LIMITED"
    },
    "language": "en",
    "awards": [
        {
            "id": "003510-2024-FA2061-1",
            "relatedLots": [
                "1"
            ],
            "title": "Outsourced Early Collections",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-SC287794",
                    "name": "Pastdue Credit Solutions Ltd"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "003510-2024-FA2061-1",
            "awardID": "003510-2024-FA2061-1",
            "title": "Outsourced Early Collections",
            "status": "active",
            "dateSigned": "2023-12-28T00:00:00Z"
        }
    ]
}