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Outsourced Early Collections

THAMES WATER UTILITIES LIMITED

This public procurement record has 2 releases in its history.

Award

02 Feb 2024 at 12:06

Award Notice
Tender

11 Sep 2023 at 09:06

Tender Notice
Summary of the contracting process

THAMES WATER UTILITIES LIMITED has initiated a tender process for "Outsourced Early Collections" under the services main procurement category. The procurement method is selective, utilising a negotiated procedure with a prior call for competition. The contract aims to partner with a sole supplier to deliver outsourced early collections, which include both inbound and outbound services onshore. The contract duration is initially for 3 years, with the potential for a 2-year extension. The contracting organisation is based in Reading, United Kingdom, and interested parties should take note of the standstill period after the award decision.

This tender by THAMES WATER UTILITIES LIMITED offers an opportunity for businesses in the collection agency services sector to enhance their growth prospects. Companies that align with Thames Water's values of customer-centric operations and social responsibility in debt collection will find this tender well-suited for collaboration. The contract, with a total value of GBP 6,000,000, presents a chance for suppliers to become a strategic partner to Thames Water's collections team, supporting the company's dynamic resource model. Interested parties must ensure compliance with the submission terms and review details to participate effectively in this competitive selective procurement process.

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Notice Information

Notice Title

Outsourced Early Collections

Notice Description

Thames Water is looking to partner with a sole supplier in the delivery outsourced early collections. The successful supplier will be able to support Thames Water's dynamic resource model with the ability to flex staff up and down within the financial year, specifically in line with peak billing months. The contract is for both inbound and outbound collections and we require the supplier to be able to offer these services onshore. The key objective of this contract is to support our customers through their journey with Thames Water and we are looking to partner with a supplier who has customers at the heart of their values and objectives. We want and aim to collect any customer debt in a socially responsible manner and strive to ensure all customers receive quality engagement and offered sustainable outcomes. We are offering a 3 year initial term contract with the ability to extend up to an additional 2 years.

Lot Information

Lot 1

Thames Water will be awarding a singular lot to a sole supplier, the volume anticipated with be circa 20-30FTE as standard with this increasing up to 90FTE as a maximum for our peak billing months (April- July). The successful supplier will be expected to work on our systems and become a partner function to our already existing collections team, internal to Thames Water. The initial term of the overall contract will be 3 years, with an option to extend by 2 years, in increments of 1 year periods.

Options: This contract will be for 36 months with a further two 12 months optional extension(s)

Renewal: This contract will be for 36 months with a further two 12 months optional extension(s)

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-03fb8b
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003510-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Framework
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
£6,000,000 £1M-£10M
Lots Value
£6,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Feb 20242 years ago
Submission Deadline
28 Sep 2023Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THAMES WATER UTILITIES LIMITED
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
READING
Postcode
RG1 8DB
Postcode Area
Reading
Country
England
Major Region (ITL 1)
TLJ South East (England)
Basic Region (ITL 2)
TLJ1 Berkshire, Buckinghamshire and Oxfordshire
Small Region (ITL 3)
TLJ16 Berkshire West
Delivery Location
TLI London, TLJ South East (England)
Local Authority
Reading
Electoral Ward
Thames
Westminster Constituency
Reading Central

Supplier Information

Number of Suppliers
1
Supplier Name

Pastdue Credit Solutions Limited

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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