Award

COV - Family Hub AI digital solution

COVENTRY CITY COUNCIL

This public procurement record has 2 releases in its history.

Award

11 Dec 2023 at 09:14

Tender

04 Oct 2023 at 13:09

Summary of the contracting process

The Coventry City Council has completed the procurement process for the contract titled "COV - Family Hub AI digital solution" in the goods category. The contract aims to develop a digital offering for families in Coventry, providing 24/7 access to information and services through an AI solution. The contract value is GBP 312,000, and it was signed on 8th December 2023. The procurement method used was an open procedure.

This tender presents an opportunity for businesses specialising in developing AI solutions and software packages to compete for supplying and implementing the digital solution for Coventry City Council. The contract period will last from 2024-01-02 to 2025-03-31, with possible renewal options. Businesses interested in providing AI-based services and information systems should consider submitting bids electronically by the tender deadline on 6th November 2023. The contract includes hosting, data storage, support, and maintenance services.

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Notice Title

COV - Family Hub AI digital solution

Notice Description

The requirement is to develop Coventry City Council's family hub digital offering to create a digital front door for information for families throughout the City of Coventry. This will include improving access to information provided by the Council and our partners. This will include an AI solution that will enable parents and families to find and access services online. It will also be used by professionals to signpost families to support. The aim is to provide 24/7 access to information on services. This AI function will target and promote relevant topics to users, and a Chatbot to answer common queries. The scope of the contract is for the supply of the solution which includes its implementation (including any configuration), training (if required), annual licencing, hosting, data storage and annual support and maintenance.

Lot Information

Lot 1

The requirement is to develop Coventry City Council's family hub digital offering to create a digital front door for information for families throughout the City of Coventry. This will include improving access to information provided by the Council and our partners. This will include an AI solution that will enable parents and families to find and access services online. It will also be used by professionals to signpost families to support. The aim is to provide 24/7 access to information on services. This AI function will target and promote relevant topics to users, and a Chatbot to answer common queries. The scope of the contract is for the supply of the solution which includes its implementation (including any configuration), training (if required), annual licencing, hosting, data storage and annual support and maintenance.

Renewal: 5 x 1 year renewals to be included in the contract.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0407e1
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/036313-2023
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems


CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
£350,000 £100K-£500K
Lots Value
£350,000 £100K-£500K
Awards Value
Not specified
Contracts Value
£312,000 £100K-£500K

Notice Dates

Publication Date
11 Dec 20232 years ago
Submission Deadline
6 Nov 2023Expired
Future Notice Date
Not specified
Award Date
8 Dec 20232 years ago
Contract Period
2 Jan 2024 - 31 Mar 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
COVENTRY CITY COUNCIL
Contact Name
Procurement Services
Contact Email
procurement.services@coventry.gov.uk
Contact Phone
+44 2476831163

Buyer Location

Locality
COVENTRY
Postcode
CV1 5RR
Post Town
Coventry
Country
England

Major Region (ITL 1)
TLG West Midlands (England)
Basic Region (ITL 2)
TLG3 West Midlands
Small Region (ITL 3)
TLG33 Coventry
Delivery Location
TLG33 Coventry

Local Authority
Coventry
Electoral Ward
St Michael's
Westminster Constituency
Coventry South

Supplier Information

Number of Suppliers
1
Supplier Name

BEEBOT AI

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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