Award

2023-2024-012 : Housing Tenancy Fraud Investigation Services

METROPOLITAN THAMES VALLEY HOUSING

This public procurement record has 2 releases in its history.

Award

06 Feb 2024 at 12:05

Tender

13 Oct 2023 at 11:05

Summary of the contracting process

The Metropolitan Thames Valley Housing (MTVH) has recently awarded a contract for Housing Tenancy Fraud Investigation Services to HTFI Ltd. The procurement process involved investigation services in the UK, spanning regions like West Midlands, East Midlands, East of England, South West England, and South East England. The contract was signed on 5th February 2024, with a value of £565,000. The procurement stage was an open procedure, and the tender was cancelled. The MTVH was the buyer in this process.

This tender by MTVH for Housing Tenancy Fraud Investigation Services offers growth opportunities mainly for small and medium enterprises (SMEs) specializing in investigation services. The contract, although cancelled, highlighted the importance of quality (80%) and price (20%) as award criteria. Businesses well-suited to compete would need to provide a range of investigative services, manage referrals, carry out data checks, conduct on-site visits, and deliver detailed reports. The tender aimed to address the need for fraud audit services in the specified UK regions.

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Notice Title

2023-2024-012 : Housing Tenancy Fraud Investigation Services

Notice Description

Scope of Requirements *Manage the referrals submitted via MTVH standard template, which demonstrates approval from the MTVH budget holder. *Provide a secure area for the exchange of information between each stakeholder. *For live cases, provide a case log of all the actions undertaken by investigator(s). *Carry out external data checks including searching for open-source intelligence, public government data, credit agency searches, in addition to checking publicly available data. *Undertake site and property visits to carry out the necessary actions to conduct investigations, keeping clear records, whilst adhering to any legal and regulatory guidelines and requirements. *Produce a preliminary report of initial findings disclosing all records and material discovered, to obtain approval from MTVH to continue with any proposed actions. *Produce a written plan of action for approval which may include interviewing persons, obtaining witness statements, carrying out surveillance

Lot Information

Lot 1

Scope of Requirements *Manage the referrals submitted via MTVH standard template, which demonstrates approval from the MTVH budget holder. *Provide a secure area for the exchange of information between each stakeholder. *For live cases, provide a case log of all the actions undertaken by investigator(s). *Carry out external data checks including searching for open-source intelligence, public government data, credit agency searches, in addition to checking publicly available data. *Undertake site and property visits to carry out the necessary actions to conduct investigations, keeping clear records, whilst adhering to any legal and regulatory guidelines and requirements. *Produce a preliminary report of initial findings disclosing all records and material discovered, to obtain approval from MTVH to continue with any proposed actions. *Produce a written plan of action for approval which may include interviewing persons, obtaining witness statements, carrying out surveillance activity, undertaking a tenancy audit etc. *Carry out investigations outside of office hours, covering seven days a week between 05.00-22.00. *If physical investigations do take place in antisocial hours, the supplier should carry out its own risk assessments, including lone working assessments, before deploying investigators. *If the supplier obtains external data that is not available through open source such as a DPA Exemption request, the internal application request should be securely shared with MTVH. *Approval should be sought from MTVH before conducting a tenancy audit. *MTVH will complete any invitation for in-person interview, although the interview may be conducted jointly with the supplier. *A final report outlining the investigation and its findings and recommendations should be sent to MTVH. This should be delivered per the targets agreed at the monthly meetings with MTVH. *Litigation is a costly and risky activity; the supplier should understand the civil litigation process and have experience in preparing cases for Court. The In-house Legal Team and Senior Managers at MTVH will make the final decision over litigation matters. The supplier may be required to provide a witness statement and provide evidence in Court, as and when required.

Renewal: 3 Year (+1 year, +1 year) contract

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-040bc8
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003848-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79212400 - Fraud audit services

79720000 - Investigation services

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
£1,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£565,000 £500K-£1M

Notice Dates

Publication Date
6 Feb 20242 years ago
Submission Deadline
17 Nov 2023Expired
Future Notice Date
Not specified
Award Date
5 Feb 20242 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
METROPOLITAN THAMES VALLEY HOUSING
Contact Name
Adam Bevan
Contact Email
adam.bevan@mtvh.co.uk
Contact Phone
+44 7701388562

Buyer Location

Locality
LONDON
Postcode
N14 6PW
Post Town
North London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI5 Outer London - East and North East
Small Region (ITL 3)
TLI54 Enfield
Delivery Location
TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England)

Local Authority
Enfield
Electoral Ward
Southgate
Westminster Constituency
Southgate and Wood Green

Supplier Information

Number of Suppliers
1
Supplier Name

HTFI

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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