Notice Information
Notice Title
Complaints, Enquiries, FOI Case Management Solution - Request for Information
Notice Description
Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage: * FOI and Environmental Information Regulations (EIR) requests * Subject Access Requests (SAR) * Data breach Incidents * Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries * Corporate Compliments and Comments * Statutory and Non-statutory Complaints * MP / Councillor Enquiries The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas. Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR). Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.
Lot Information
Lot 1
Essex County Council (ECC) seeks input from the market to develop future requirements for a Complaints, Enquiries and Freedom of Information (FOI) request Case Management Solution utilising modern, flexible, cost-effective technology solutions for better customer and user experience. A solution is required to manage: * FOI and Environmental Information Regulations (EIR) requests * Subject Access Requests (SAR) * Data breach Incidents * Local Government and Social Care Ombudsman and Information Commissioners Office (ICO) enquiries * Corporate Compliments and Comments * Statutory and Non-statutory Complaints * MP / Councillor Enquiries The end solution will be used to capture, process, resolve and report across these key areas. ECC is seeking a Software as a Solution (SaaS) offering with workflows that manage case tracking in these areas. Any solution needs to support overall Local Authority (LA) compliance with UK General Data Protection Regulations (GDPR). Interested suppliers are invited to attend a demonstration session, this is expected to take place in late October / early November. Schedule to be confirmed. Suppliers are invited to provide their response by 12:00 on Tuesday 31st October 2023.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-040cb0
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/030610-2023
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48510000 - Communication software package
48810000 - Information systems
48900000 - Miscellaneous software package and computer systems
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 17 Oct 20232 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 1 Dec 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ESSEX COUNTY COUNCIL
- Contact Name
- Mr Tyno Tong
- Contact Email
- tyno.tong@essex.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- CHELMSFORD
- Postcode
- CM1 1QH
- Post Town
- Chelmsford
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH3 Essex
- Small Region (ITL 3)
- TLH36 Heart of Essex
- Delivery Location
- TLH3 Essex
-
- Local Authority
- Chelmsford
- Electoral Ward
- Moulsham and Central
- Westminster Constituency
- Chelmsford
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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