Outbound Dialler Services

{
    "tag": [
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    "id": "ocds-h6vhtk-040e85-2024-04-02T10:05:16+01:00",
    "date": "2024-04-02T10:05:16+01:00",
    "ocid": "ocds-h6vhtk-040e85",
    "description": "The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement. To view this notice, please click here: <a href=\"https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=852835890\" target=\"_blank\">https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=852835890</a> GO Reference: GO-202442-PRO-25647093",
    "initiationType": "tender",
    "tender": {
        "id": "2023-TR-0051",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Outbound Dialler Services",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "79940000",
            "description": "Collection agency services"
        },
        "mainProcurementCategory": "services",
        "description": "To procure an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy.",
        "value": {
            "amount": 3200000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "SLC would like to appoint a new partner to service SLC collections optimisation activity relating to the collection of early arrears (i.e., accounts which have not yet been assigned to a DCA).The new partner will be 'acting as' an extension of SLC utilising SLC branding and will provide an outbound Dialler, SMS and Email communication service as part of internal strategy for collection on overpayments and overseas arrears. . Customer level data will be shared between external supplier and SLC daily to provide files for outbound communications and maintain customer account accuracy. The successful Supplier must be able to demonstrate experience of Customer collections and be able to provide a method for cases to be audited remotely.",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Methodology",
                            "type": "quality",
                            "description": "35"
                        },
                        {
                            "name": "Technical Requirements",
                            "type": "quality",
                            "description": "20"
                        },
                        {
                            "name": "Reporting & MI",
                            "type": "quality",
                            "description": "5"
                        },
                        {
                            "name": "Social Value",
                            "type": "quality",
                            "description": "10"
                        },
                        {
                            "name": "Cost",
                            "type": "cost",
                            "description": "30"
                        }
                    ]
                },
                "value": {
                    "amount": 3200000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1440
                },
                "hasRenewal": false,
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled"
            }
        ],
        "items": [
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                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKM82"
                    },
                    {
                        "region": "UKM82"
                    }
                ],
                "deliveryLocation": {
                    "description": "Glasgow City"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission",
            "written"
        ],
        "submissionMethodDetails": "https://www.delta-esourcing.com/tenders/UK-title/939V5PZ7D7",
        "documents": [
            {
                "id": "economic",
                "documentType": "economicSelectionCriteria"
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            {
                "id": "technical",
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        ],
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "coveredBy": [
            "GPA"
        ],
        "tenderPeriod": {
            "endDate": "2023-11-23T12:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
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            "bidValidityPeriod": {
                "durationInDays": 90
            }
        },
        "awardPeriod": {
            "startDate": "2023-11-23T12:00:00Z"
        },
        "bidOpening": {
            "date": "2023-11-23T12:00:00Z"
        },
        "hasRecurrence": false,
        "contractTerms": {
            "hasElectronicOrdering": true,
            "electronicInvoicingPolicy": "allowed",
            "hasElectronicPayment": true
        }
    },
    "parties": [
        {
            "id": "GB-FTS-43285",
            "name": "Student Loans Company",
            "identifier": {
                "legalName": "Student Loans Company"
            },
            "address": {
                "streetAddress": "Memphis Building, Lingfield Point, McMullen Road",
                "locality": "Darlington",
                "region": "UKM82",
                "postalCode": "DL1 1RW",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Susan Butcher",
                "telephone": "+44 1413062000",
                "email": "commercial@slc.co.uk",
                "url": "https://www.delta-esourcing.com/tenders/UK-UK-Darlington:-Collection-agency-services./939V5PZ7D7"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.gov.uk/government/organisations/student-loans-company",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "BODY_PUBLIC",
                        "description": "Body governed by public law"
                    },
                    {
                        "scheme": "COFOG",
                        "description": "Administration of Student Loans"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-10899",
            "name": "Student Loans Company",
            "identifier": {
                "legalName": "Student Loans Company"
            },
            "address": {
                "streetAddress": "100 Bothwell Street",
                "locality": "Glasgow",
                "postalCode": "G2 7JD",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody",
                "mediationBody"
            ],
            "additionalContactPoints": [
                {
                    "telephone": "+44 1413062109"
                }
            ]
        },
        {
            "id": "GB-FTS-109537",
            "name": "Pastdue Credit Solutions Limited",
            "identifier": {
                "legalName": "Pastdue Credit Solutions Limited",
                "id": "SC287794"
            },
            "address": {
                "streetAddress": "1 Blair Court, North Avenue, Clydebank Business Park",
                "locality": "Glasgow",
                "region": "UKM82",
                "postalCode": "G81 2LA",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-43285",
        "name": "Student Loans Company"
    },
    "language": "en",
    "awards": [
        {
            "id": "010509-2024-2023-TR-0051-1",
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            ],
            "title": "Outbound Dialler Services",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-109537",
                    "name": "Pastdue Credit Solutions Limited"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "010509-2024-2023-TR-0051-1",
            "awardID": "010509-2024-2023-TR-0051-1",
            "title": "Outbound Dialler Services",
            "status": "active",
            "value": {
                "amount": 3168000,
                "currency": "GBP"
            },
            "dateSigned": "2024-03-01T00:00:00Z"
        }
    ],
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}