Award

Lifeline / Community Alarms and connected Telecare

PETERBOROUGH CITY COUNCIL

This public procurement record has 2 releases in its history.

Award

22 Apr 2025 at 16:19

Tender

14 Nov 2023 at 15:28

Summary of the contracting process

Peterborough City Council is actively engaging in the procurement process for the project titled "Lifeline / Community Alarms and Connected Telecare," focusing on the rescue and emergency equipment sector. This tender falls under the 'goods' category and is part of an initiative aimed at supporting individuals to maintain independent living through modern telecare technology. Located in Peterborough, United Kingdom, this procurement is being conducted using an open procedure, and its tender stage is currently active. The tender period is set to conclude on 29th November 2023, with electronic submissions being the required method. The initiative aligns with the Council’s commitment to embrace technological advancements, particularly in light of the digital switchover scheduled for completion by the end of 2025.

This tender presents substantial opportunities for businesses specializing in telecare technology and rescue equipment. Companies that are technologically advanced and capable of offering innovative solutions in telecare services will find this contract particularly appealing. Given the emphasis on early intervention and prevention in community care, businesses adept in developing and providing digital lifeline solutions, which prioritize customer well-being and independence, are well-suited to compete. Furthermore, the contract's potential renewal and extension options add an attractive dimension for sustained business growth. Peterborough City Council's forward-thinking "think TEC first" policy underscores its commitment to reducing traditional social care demands, creating a lucrative opportunity for enterprises meeting these priorities.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Notice Title

Lifeline / Community Alarms and connected Telecare

Notice Description

The provision of community alarms, referred to locally as Lifelines, and connected telecare technology is an important element of the early intervention and prevention agenda helping to support people to remain living in the home of their choice for as long as possible. The City Council requires a digital lifeline and telecare service for its residents (population 216,000) providing 'peace of mind' and reassurance to carers and families. The service will need to be 'person centred' in its approach encompassing the latest technology alongside more traditional solutions in order to achieve outcomes: o Promotion and maintenance of independence, well-being, and quality of life for customers in their own home o Manage and minimise risk for people living at home o Reduce social isolation o Detect deterioration and enable more early intervention for people with long term conditions o Enhance people's sense of dignity and increased confidence o Reassurance for informal carers o Prevent, reduce, delay escalation of needs and hospital / care home admissions o Supporting safe hospital discharge o Supporting the prevention, reduction and delay in people needing formal packages of care and support o Embrace the use of new technology, as it becomes available Peterborough City Council prioritises Technology Enabled Care and has a "think TEC first" approach across all the social care teams so as to deliver better outcomes for people and deliver demand management savings for the Council through interventions that avoid, prevent, and delay the need for traditional social care and support. PCC commissioners acknowledge that the national digital switchover, due to be completed by end of 2025, is a significant catalyst to the telecare industry, making many existing analogue solutions obsolete. It is therefore important that that the Lifeline service offers a fully digital solution.

Lot Information

Lot 1

The provision of community alarms, referred to locally as Lifelines, and connected telecare technology is an important element of the early intervention and prevention agenda helping to support people to remain living in the home of their choice for as long as possible. The City Council requires a digital lifeline and telecare service for its residents (population 216,000) providing 'peace of mind' and reassurance to carers and families. The service will need to be 'person centred' in its approach encompassing the latest technology alongside more traditional solutions in order to achieve outcomes: o Promotion and maintenance of independence, well-being, and quality of life for customers in their own home o Manage and minimise risk for people living at home o Reduce social isolation o Detect deterioration and enable more early intervention for people with long term conditions o Enhance people's sense of dignity and increased confidence o Reassurance for informal carers o Prevent, reduce, delay escalation of needs and hospital / care home admissions o Supporting safe hospital discharge o Supporting the prevention, reduction and delay in people needing formal packages of care and support o Embrace the use of new technology, as it becomes available Peterborough City Council prioritises Technology Enabled Care and has a "think TEC first" approach across all the social care teams so as to deliver better outcomes for people and deliver demand management savings for the Council through interventions that avoid, prevent, and delay the need for traditional social care and support. PCC commissioners acknowledge that the national digital switchover, due to be completed by end of 2025, is a significant catalyst to the telecare industry, making many existing analogue solutions obsolete. It is therefore important that that the Lifeline service offers a fully digital solution.

Renewal: 2 x 12 Month Optional Extensions

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0419b7
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/016350-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

35 - Security, fire-fighting, police and defence equipment


CPV Codes

35112000 - Rescue and emergency equipment

Notice Value(s)

Tender Value
£1,000,000 £1M-£10M
Lots Value
£1,000,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£1,000,000 £1M-£10M

Notice Dates

Publication Date
22 Apr 202510 months ago
Submission Deadline
29 Nov 2023Expired
Future Notice Date
Not specified
Award Date
31 Mar 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
PETERBOROUGH CITY COUNCIL
Contact Name
Mrs Jan Thistleton
Contact Email
jan.thistleton@peterborough.gov.uk
Contact Phone
+44 1733864553

Buyer Location

Locality
PETERBOROUGH
Postcode
PE2 8TY
Post Town
Peterborough
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH4 Cambridgeshire and Peterborough
Small Region (ITL 3)
TLH41 Peterborough
Delivery Location
TLH11 Peterborough

Local Authority
Peterborough
Electoral Ward
Fletton and Stanground
Westminster Constituency
North West Cambridgeshire

Supplier Information

Number of Suppliers
1
Supplier Name

DORO TRADING AS CAREIUM

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-0419b7-2025-04-22T17:19:43+01:00",
    "date": "2025-04-22T17:19:43+01:00",
    "ocid": "ocds-h6vhtk-0419b7",
    "initiationType": "tender",
    "tender": {
        "id": "DN678140",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "Lifeline / Community Alarms and connected Telecare",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "35112000",
            "description": "Rescue and emergency equipment"
        },
        "mainProcurementCategory": "goods",
        "description": "The provision of community alarms, referred to locally as Lifelines, and connected telecare technology is an important element of the early intervention and prevention agenda helping to support people to remain living in the home of their choice for as long as possible. The City Council requires a digital lifeline and telecare service for its residents (population 216,000) providing 'peace of mind' and reassurance to carers and families. The service will need to be 'person centred' in its approach encompassing the latest technology alongside more traditional solutions in order to achieve outcomes: o Promotion and maintenance of independence, well-being, and quality of life for customers in their own home o Manage and minimise risk for people living at home o Reduce social isolation o Detect deterioration and enable more early intervention for people with long term conditions o Enhance people's sense of dignity and increased confidence o Reassurance for informal carers o Prevent, reduce, delay escalation of needs and hospital / care home admissions o Supporting safe hospital discharge o Supporting the prevention, reduction and delay in people needing formal packages of care and support o Embrace the use of new technology, as it becomes available Peterborough City Council prioritises Technology Enabled Care and has a \"think TEC first\" approach across all the social care teams so as to deliver better outcomes for people and deliver demand management savings for the Council through interventions that avoid, prevent, and delay the need for traditional social care and support. PCC commissioners acknowledge that the national digital switchover, due to be completed by end of 2025, is a significant catalyst to the telecare industry, making many existing analogue solutions obsolete. It is therefore important that that the Lifeline service offers a fully digital solution.",
        "value": {
            "amount": 1000000,
            "currency": "GBP"
        },
        "lots": [
            {
                "id": "1",
                "description": "The provision of community alarms, referred to locally as Lifelines, and connected telecare technology is an important element of the early intervention and prevention agenda helping to support people to remain living in the home of their choice for as long as possible. The City Council requires a digital lifeline and telecare service for its residents (population 216,000) providing 'peace of mind' and reassurance to carers and families. The service will need to be 'person centred' in its approach encompassing the latest technology alongside more traditional solutions in order to achieve outcomes: o Promotion and maintenance of independence, well-being, and quality of life for customers in their own home o Manage and minimise risk for people living at home o Reduce social isolation o Detect deterioration and enable more early intervention for people with long term conditions o Enhance people's sense of dignity and increased confidence o Reassurance for informal carers o Prevent, reduce, delay escalation of needs and hospital / care home admissions o Supporting safe hospital discharge o Supporting the prevention, reduction and delay in people needing formal packages of care and support o Embrace the use of new technology, as it becomes available Peterborough City Council prioritises Technology Enabled Care and has a \"think TEC first\" approach across all the social care teams so as to deliver better outcomes for people and deliver demand management savings for the Council through interventions that avoid, prevent, and delay the need for traditional social care and support. PCC commissioners acknowledge that the national digital switchover, due to be completed by end of 2025, is a significant catalyst to the telecare industry, making many existing analogue solutions obsolete. It is therefore important that that the Lifeline service offers a fully digital solution.",
                "value": {
                    "amount": 1000000,
                    "currency": "GBP"
                },
                "contractPeriod": {
                    "durationInDays": 1080
                },
                "hasRenewal": true,
                "renewal": {
                    "description": "2 x 12 Month Optional Extensions"
                },
                "submissionTerms": {
                    "variantPolicy": "notAllowed"
                },
                "hasOptions": false,
                "status": "cancelled",
                "awardCriteria": {
                    "criteria": [
                        {
                            "name": "Price is not the only award criterion and all criteria are stated only in the procurement documents",
                            "type": "quality",
                            "description": "100"
                        },
                        {
                            "type": "price",
                            "description": "100"
                        }
                    ]
                }
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKH11"
                    },
                    {
                        "region": "UKH11"
                    }
                ],
                "deliveryLocation": {
                    "description": "Peterborough and surrounding area"
                },
                "relatedLot": "1"
            }
        ],
        "submissionMethod": [
            "electronicSubmission"
        ],
        "submissionMethodDetails": "https://procontract.due-north.com/Advert/Index?advertId=34883fee-f582-ee11-8125-005056b64545",
        "procurementMethod": "open",
        "procurementMethodDetails": "Open procedure",
        "tenderPeriod": {
            "endDate": "2023-11-29T12:00:00Z"
        },
        "submissionTerms": {
            "languages": [
                "en"
            ]
        },
        "awardPeriod": {
            "startDate": "2023-11-29T12:00:00Z"
        },
        "bidOpening": {
            "date": "2023-11-29T12:00:00Z",
            "address": {
                "streetAddress": "Peterborough"
            },
            "description": "Tenders are all received into a sealed electronic box and cannot be opened until after the closing date/time. Designated Approver will break seal and verify submissions."
        },
        "hasRecurrence": false
    },
    "parties": [
        {
            "id": "GB-FTS-15047",
            "name": "Peterborough City Council",
            "identifier": {
                "legalName": "Peterborough City Council"
            },
            "address": {
                "streetAddress": "Sand Martin House, Bittern Way",
                "locality": "Peterborough",
                "region": "UKH11",
                "postalCode": "PE2 8TY",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "name": "Mrs Jan Thistleton",
                "telephone": "+44 1733864553",
                "email": "Jan.Thistleton@peterborough.gov.uk",
                "url": "https://procontract.due-north.com/Advert/Index?advertId=34883fee-f582-ee11-8125-005056b64545"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities",
                "buyerProfile": "https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-FTS-223",
            "name": "Peterborough City Council",
            "identifier": {
                "legalName": "Peterborough City Council"
            },
            "address": {
                "streetAddress": "Sand Martin House",
                "locality": "Peterborough",
                "postalCode": "PE2 8TY",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ],
            "details": {
                "url": "https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities"
            }
        },
        {
            "id": "GB-FTS-144757",
            "name": "Doro trading as Careium UK Ltd",
            "identifier": {
                "legalName": "Doro trading as Careium UK Ltd"
            },
            "address": {
                "streetAddress": "Aspinall House, Walker Office Park, Blackburn, Lancashire. BB1 2QE",
                "locality": "Blackburn",
                "region": "UKH11",
                "postalCode": "BB1 2QE",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "url": "https://www.peterborough.gov.uk/business/supplying-the-council/supply-opportunities",
                "scale": "large"
            }
        }
    ],
    "buyer": {
        "id": "GB-FTS-15047",
        "name": "Peterborough City Council"
    },
    "language": "en",
    "awards": [
        {
            "id": "016350-2025-1",
            "relatedLots": [
                "1"
            ],
            "title": "Lifeline / Community Alarms and connected Telecare",
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-FTS-144757",
                    "name": "Doro trading as Careium UK Ltd"
                }
            ]
        }
    ],
    "contracts": [
        {
            "id": "016350-2025-1",
            "awardID": "016350-2025-1",
            "title": "Lifeline / Community Alarms and connected Telecare",
            "status": "active",
            "value": {
                "amount": 1000000,
                "currency": "GBP"
            },
            "dateSigned": "2024-03-31T00:00:00Z"
        }
    ],
    "bids": {
        "statistics": [
            {
                "id": "6",
                "measure": "bids",
                "relatedLot": "1",
                "value": 4
            },
            {
                "id": "7",
                "measure": "smeBids",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "8",
                "measure": "foreignBidsFromEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "9",
                "measure": "foreignBidsFromNonEU",
                "relatedLot": "1",
                "value": 0
            },
            {
                "id": "10",
                "measure": "electronicBids",
                "relatedLot": "1",
                "value": 4
            }
        ]
    }
}