Award

Ask AI about this notice

Summarise, research or assess it with AI

View Markdown

Share this notice

Send this contract to a colleague

Ticketing - System Implementation and Support Partner

English Heritage

This public procurement record has 2 releases in its history.

Award

17 Sep 2024 at 07:45

Award Notice
Tender

27 Nov 2023 at 20:51

Tender Notice
Summary of the contracting process

English Heritage has concluded the procurement process for a "Ticketing - System Implementation and Support Partner" contract, classified under "Sales, marketing and business intelligence software development services" (CPV: 72212480). This contract involves replacing the existing ticketing solution used across approximately 100 pay-to-enter sites within the UK, aiming to enhance ticketing sales and admissions for visitors. The procurement method utilised an open procedure, and the tender was active, leading to an award. The contract, valued at £2,299,633.06 GBP, began on 1st July 2024, and involves Ventrata Limited as the successful supplier. Key implementations are expected to be completed within 12 months, followed by an initial five-year contract that can be extended by an additional five years if necessary.

This tender creates significant business growth opportunities, especially for firms specialising in software development for sales, marketing, and business intelligence. Companies able to leverage existing EPoS hardware while offering ticketing and admissions solutions tailored to historical sites are well-suited to compete. SMEs particularly benefit, as a significant portion of bids came from similar sized enterprises. This contract supports digital transformation and drives efficiency for English Heritage, offering business partners a prestigious and long-term association with a high-profile cultural institution.

How relevant is this notice?

Notice Information

Notice Title

Ticketing - System Implementation and Support Partner

Notice Description

English Heritage are replacing our existing Ticketing solution that is used by our circa 100 pay to enter sites to support ticketing sales and admissions for our visitors. Our expectation is that the solution will utilise our existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible although we are open to the inclusion of on-site ticket admissions scanning hardware as part of your response.It is expected that implementation will take up to 12 months, followed by an initial five year contract - with provision to extend by a further five years.

Lot Information

Lot 1

English Heritage are replacing our existing Ticketing solution that is used by our circa 100 pay to enter sites to support ticketing sales and admissions for our visitors. Our expectation is that the solution will utilise our existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible although we are open to the inclusion of on-site ticket admissions scanning hardware as part of your response.

Renewal: This contract includes an expected up to 12 months for implementation, plus initial term of five years and provision to extend by a further five years. In total this equates to implementation phase + 5 + 5.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-041d23
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/029619-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

72 - IT services: consulting, software development, Internet and support

CPV Codes

48100000 - Industry specific software package

72212480 - Sales, marketing and business intelligence software development services

Notice Value(s)

Tender Value
£1,100,000 £1M-£10M
Lots Value
£1,100,000 £1M-£10M
Awards Value
Not specified
Contracts Value
£2,299,633 £1M-£10M

Notice Dates

Publication Date
17 Sep 20241 years ago
Submission Deadline
8 Jan 2024Expired
Future Notice Date
Not specified
Award Date
1 Jul 20242 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
English Heritage
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
SWINDON
Postcode
SN2 2EH
Postcode Area
Swindon
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK7 Gloucestershire and Wiltshire
Small Region (ITL 3)
TLK71 Swindon
Delivery Location
Not specified
Local Authority
Swindon
Electoral Ward
Mannington and Western
Westminster Constituency
Swindon South

Supplier Information

Number of Suppliers
1
Supplier Name

Ventrata Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

JSON Markdown

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

Loading OCDS record...