Notice Information
Notice Title
English Heritage Electronic Point of Sales (EPoS) - System Implementation and Support Partner
Notice Description
English Heritage are replacing their existing EPoS solution that is used by our circa 100 pay to enter sites to support retail and food and beverage sales for visitors. A desired solution will utilise existing EPoS hardware (circa 350 tills, each with a scanner and receipt printer) where possible, and will be fully supported by the chosen partner although we may consider inclusion of EPoS hardware replacement as part of this opportunity.
Lot Information
EPoS solution implementation and software support partner.
Lot 1 provides for the replacement of the existing EPoS solution including the necessary data integrations and provide ongoing support for the solution.
Renewal: The contract includes implementation time, initial term of five years, plus provision to extend by a further five years.
Terminal image management, installation plus EPoS hardware and associated peripherals supportEnglish Heritage utilises a shared services 1st line support service provided by Historic England using the ServiceNow platform. A support partner is required to provide 2nd and 3rd line support services for all of the English Heritage existing EPoS site hardware including managing the images for the EPoS terminals. This support contract would commence when the new EPoS solution has been implemented.
Renewal: The contract provides for implementation time, initial term of five years, plus provision to extend by a further five years.
EPoS hardware replacementThe existing EPoS site hardware is at least six years old (with the exception of the 35 new event tills). Purchase of replacement hardware may be considered as part of this project.
Renewal: The contract provides for implementation, initial term of five years and provision to extend by a further five years.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0426a9
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/029601-2024
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- SME
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
48110000 - Point of sale (POS) software package
72000000 - IT services: consulting, software development, Internet and support
72212110 - Point of sale (POS) software development services
Notice Value(s)
- Tender Value
- £7,000,000 £1M-£10M
- Lots Value
- £7,000,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- £4,136,044 £1M-£10M
Notice Dates
- Publication Date
- 16 Sep 20241 years ago
- Submission Deadline
- 22 Jan 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 30 Jun 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Future requirements will be determined ahead of any future extension OR expiry date and published in line with procurement policy and any relevant legislation.
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ENGLISH HERITAGE
- Contact Name
- Gary Dutton
- Contact Email
- procurement2@english-heritage.org.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- SWINDON
- Postcode
- SN2 2EH
- Post Town
- Swindon
- Country
- England
-
- Major Region (ITL 1)
- TLK South West (England)
- Basic Region (ITL 2)
- TLK7 Gloucestershire and Wiltshire
- Small Region (ITL 3)
- TLK71 Swindon
- Delivery Location
- Not specified
-
- Local Authority
- Swindon
- Electoral Ward
- Mannington and Western
- Westminster Constituency
- Swindon South
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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