Award

Single Service Centre - HGS

SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY

This public procurement record has 1 release in its history.

AwardUpdate

31 Jan 2024 at 16:35

Award Notice
Summary of the contracting process

The procurement process for the "Single Service Centre - HGS" tender is being conducted by the Secretary of State for Health and Social Care through the UK Health Security Agency. This tender falls under the services category, specifically for call centre services. The contract was awarded to Hinduja Global Solutions UK Limited, with a total value of £211,876,932.50. The contract period extends from January 18, 2024, to January 18, 2025.

This contract presents an opportunity for businesses operating in the call centre services industry, particularly those equipped to handle a large-scale service contract. Located in the United Kingdom, this tender aims to provide call centre services for various regions, including the United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, and the rest of the world. Businesses interested in expanding their operations in the call centre sector should consider engaging with the UK Health Security Agency for potential future tender opportunities.

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Notice Information

Notice Title

Single Service Centre - HGS

Notice Description

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04361c
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003267-2024
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£211,876,932 £100M-£1B

Notice Dates

Publication Date
31 Jan 20242 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
18 Jan 20224 years ago
Contract Period
18 Jan 2024 - 18 Jan 2025 1-2 years
Recurrence
Not specified

Notice Status

Tender Status
Not Specified
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY
Contact Name
Procurement Operations
Contact Email
procurement.operations@ukhsa.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
LONDON
Postcode
E14 4PU
Post Town
East London
Country
England
Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI4 Inner London - East
Small Region (ITL 3)
TLI42 Tower Hamlets
Delivery Location
Not specified
Local Authority
Tower Hamlets
Electoral Ward
Canary Wharf
Westminster Constituency
Poplar and Limehouse

Supplier Information

Number of Suppliers
1
Supplier Name

HINDUJA GLOBAL SOLUTIONS

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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