D3 Tenders | Provision of a System to manage HR Queries and HR Cases

Notice Information

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Notice Title

Provision of a System to manage HR Queries and HR Cases

Notice Description

This is an Award Notice for the Provision of a System to manage HR Queries and HR Cases. This is a direct award because competition is absent for technical reasons.

Lot Information

Lot 1

This is an Award Notice. Hertfordshire County Council have awarded a contract for the Provision of a System to manage HR Queries and HR Cases. The system will have the capability to manage both HR queries and HR cases and enable workflow between several HR teams to improve efficiency. In addition, the system will provide a self-service access to a platform to raise queries and replace the use of email. The self-service provision will be available to all Council department employees and approx. 18,300 School, Herts Living and Herts at Home employees. The system will manage the following: HR Queries - HR Payroll - quick queries related to pay, leave and family leave (approx. 2,500 per month) - HR Advisory - more complex employee relations queries needing ongoing support (e.g., relating to ill health, disciplinary, grievance, performance, probation, flexible working, wellbeing), approx. 1000 per month. HR Cases Queries that have become cases as they need formal support through a specialist team, to manage through to a conclusion (e.g., ill health, disciplinary, grievance, probation, performance). These are escalated by the Service Desk (approx., 40 per month) with associated case notes and key documents. The system will be able to track these cases in detail including durations for both live, on-hold and closed cases. The Council have procured a system to deliver the requirements of the HR Service Desk to support the Council in improving the manager and employee journey and deliver business needs including tracking and responding to call and queries efficiently even where hand offs to other teams are required.

Options: There is provision for an extension of 12 months. The value stated in II.1.7 is inclusive of this.

Procurement Information

Hertfordshire County Council (HCC) is relying on Regulation 32(2)(b)(ii) of the Public Contract Regulations 2015 in making this award without prior publication. Regulation 32(2)(b)(ii) permits such an award where competition is absent for technical reasons. The Council's HR team currently uses a highly modified electronic query & case management system provided by Sunrise Software Ltd. The modified software has been developed and meets the specific needs of the Council to provide critical functionality in support of the traditional HR services provided to the Council, schools, fire services and Council trading entities. The Council has been unable to source similar functionality and personalisation of services from alternative software available on the market. The Council has therefore awarded a contract to Sunrise Software Ltd. This represents a best value approach to ensure the ongoing service delivery of a critical software system to support the HR functionality.

Notice Details

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Publication & Lifecycle

Open Contracting ID: ocds-h6vhtk-0436ad
Publication Source: Find A Tender Service
Latest Notice: https://www.find-tender.service.gov.uk/Notice/003484-2024
Current Stage: Award
All Stages: Award

Procurement Classification

Notice Type: Award Notice
Procurement Type: Standard
Procurement Category: Services
Procurement Method: Limited
Procurement Method Details: Award procedure without prior publication of a call for competition
Tender Suitability: Not specified
Awardee Scale: Large

Common Procurement Vocabulary (CPV)

CPV Divisions: 72 - IT services: consulting, software development, Internet and support
CPV Codes: 72212780 - System, storage and content management software development services

Notice Value(s)

Tender Value: Not specified
Lots Value: Not specified
Awards Value: Not specified
Contracts Value: £241,087 £100K-£500K

Notice Dates

Publication Date: 2 Feb 20242 years ago
Submission Deadline: Not specified
Future Notice Date: Not specified
Award Date: 24 Jan 20242 years ago
Contract Period: Not specified - Not specified
Recurrence: Not specified

Notice Status

Tender Status: Complete
Lots Status: Cancelled
Awards Status: Active
Contracts Status: Active

Buyer & Supplier

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Contracting Authority (Buyer)

Main Buyer: HERTFORDSHIRE COUNTY COUNCIL
Contact Name: Available with D3 Tenders Premium →
Contact Email: Available with D3 Tenders Premium →
Contact Phone: Available with D3 Tenders Premium →

Buyer Location

Locality: HERTFORD
Postcode: SG13 8DQ
Post Town: Stevenage
Country: England
Major Region (ITL 1): TLH East (England)
Basic Region (ITL 2): TLH2 Bedfordshire and Hertfordshire
Small Region (ITL 3): TLH26 North and East Hertfordshire
Delivery Location: TLH23 Hertfordshire CC
Local Authority: East Hertfordshire
Electoral Ward: Hertford Castle
Westminster Constituency: Hertford and Stortford

Supplier Information

Number of Suppliers: 1
Supplier Name: SUNRISE SOFTWARE

Further Information

Notice URLs

http://www.hertfordshire.gov.uk

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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