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Payment Exception Service

Department for Work and Pensions

This public procurement record has 1 release in its history.

Planning

02 Feb 2024 at 12:01

Planning Notice
Summary of the contracting process

The Department for Work and Pensions (DWP) is initiating a procurement process for the Payment Exception Service. This service aims to provide cash disbursement solutions for DWP and other central government department customers in the United Kingdom. The procurement is currently in the planning stage, with the anticipated launch in week 25 of 2024. Interested suppliers should register on the Funds Administration & Disbursement Services Dynamic Purchasing System (DPS) RM6322. Market engagement will occur in March 2024, leading up to the ITT publication. The service is classified under financial and insurance services, with an estimated contract value of £18,449,282. The DWP emphasises that costs incurred by potential suppliers during the procurement process will be their responsibility.

This tender for the Payment Exception Service presents an opportunity for businesses in the financial services sector. Suppliers with expertise in banking services, financial consultancy, and administration services are well-suited to compete. The tender requires a national coverage including Northern Ireland, offering potential for business growth across the UK. The DWP stresses that the service will cater to unbanked customers and provide support for payment-related queries. Suppliers aiming to secure this contract should align with the specified procurement categories and be prepared for a competitive process managed through CCS's DPS RM6322.

How relevant is this notice?

Notice Information

Notice Title

Payment Exception Service

Notice Description

The purpose of this Prior Information Notice (PIN) is to alert potential suppliers to a future opportunity for services with specific requirements related to cash disbursement for use by some DWP customers and some other central government departments customers. The Payment Exception Service (PES) is a DWP service, required to fulfil the Secretary of State's obligation to ensure all customers, including those who do not have a transactional account, receive their entitlement. The service will enable unbanked customers to receive full payment of entitlement, or other such payments as required through an alternative method of payment. The DWP issues fluctuating amounts of payments, on reoccurring specified payment dates, with differing payment cycles, based on individual and multiple payment entitlement, as determined by departments. The value of cash disbursement can be in excess of PS40 million per month (subject to number of customers / value of payments). However this value is expected to reduce over time in line with DWP's strategy to support financial inclusion and support customers to transition to a transactional account. The value of this contract is subject to volume of customers and number of payments. The DWP, alongside Other central Government Departments will use the service to ensure that customers across the United Kingdom inclusive of Northern Ireland are able to access their entitlement. The overall objectives of the service are to ensure payments are processed and made available for customers to redeem their payment on a customer's payment date, and if needed, provide customers with a level of support to address any queries regarding use of the service and their payments. DWP reserves the right to suspend, withdraw or amend any intention to proceed with any procurement competition in relation to the Services identified in this section II and reserves the right not to award any contract. Any costs incurred by bidders in engaging with DWP for this opportunity and preparing and submitting bids, will be borne by the bidder.

Lot Information

Lot 1

It is envisaged that the Invitation to Tender will be published during Spring '24 with an aim to award a contract during Summer '24. The DWP will be running this competitive process through the Crown Commercial Service's (CCS) Funds Administration & Disbursement Service (FAADS) Dynamic Purchasing System (DPS) RM6322 and interested parties must be registered as a supplier on the DPS in order to formally access and respond to the ITT. Additional information: Payment Exception Service - Anticipated Timeline; Market Engagement will take place in the month of March 2024 and a revised anticipated timeline will be provided no later than 29th February.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0436ba
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/003506-2024
Current Stage
Planning
All Stages
Planning

Procurement Classification

Notice Type
Planning Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Not Specified
Procurement Method Details
Not specified
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

66 - Financial and insurance services

75 - Administration, defence and social security services

CPV Codes

66000000 - Financial and insurance services

66110000 - Banking services

66170000 - Financial consultancy, financial transaction processing and clearing-house services

75100000 - Administration services

Notice Value(s)

Tender Value
£18,449,282 £10M-£100M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
2 Feb 20242 years ago
Submission Deadline
Not specified
Future Notice Date
25 Mar 2024Expired
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Planned
Lots Status
Planned
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Department for Work and Pensions
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
LEEDS
Postcode
Not specified
Postcode Area
Not specified
Country
Not specified
Major Region (ITL 1)
Not specified
Basic Region (ITL 2)
Not specified
Small Region (ITL 3)
Not specified
Delivery Location
Not specified
Local Authority
Not specified
Electoral Ward
Not specified
Westminster Constituency
Not specified

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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