Notice Information
Notice Title
Single Service Centre - Serco
Notice Description
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-043712
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/003646-2024
- Current Stage
- Award
- All Stages
- Award
Procurement Classification
- Notice Type
- Award Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- £211,876,932 £100M-£1B
Notice Dates
- Publication Date
- 5 Feb 20242 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- Not specified
- Award Date
- 16 Feb 20224 years ago
- Contract Period
- 15 Feb 2024 - 25 Feb 2025 1-2 years
- Recurrence
- Not specified
Notice Status
- Tender Status
- Not Specified
- Lots Status
- Not Specified
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- SECRETARY OF STATE FOR HEALTH AND SOCIAL CARE ACTING AS PART OF THE CROWN THROUGH UK HEALTH SECURITY AGENCY
- Contact Name
- Procurement Operations
- Contact Email
- procurement.operations@ukhsa.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E14 4PU
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI42 Tower Hamlets
- Delivery Location
- Not specified
-
- Local Authority
- Tower Hamlets
- Electoral Ward
- Canary Wharf
- Westminster Constituency
- Poplar and Limehouse
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-043712-2024-02-05T09:52:13Z",
"date": "2024-02-05T09:52:13Z",
"ocid": "ocds-h6vhtk-043712",
"initiationType": "tender",
"tender": {
"id": "ocds-h6vhtk-043712",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Single Service Centre - Serco",
"classification": {
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
},
"mainProcurementCategory": "services",
"lots": [
{
"id": "1",
"description": "Extension of original contract term",
"contractPeriod": {
"startDate": "2022-02-16T00:00:00Z",
"endDate": "2024-02-16T23:59:59Z"
}
}
],
"items": [
{
"id": "1",
"additionalClassifications": [
{
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
}
],
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
"description": "United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World"
},
"relatedLot": "1"
}
]
},
"awards": [
{
"id": "003646-2024-C71078-1",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-104016",
"name": "SERCO LIMITED"
}
]
}
],
"parties": [
{
"id": "GB-FTS-91907",
"name": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency",
"identifier": {
"legalName": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency"
},
"address": {
"streetAddress": "10 South Colonnade",
"locality": "London",
"region": "UKI42",
"postalCode": "E14 4PU",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Procurement Operations",
"email": "procurement.operations@ukhsa.gov.uk"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.gov.uk/government/organisations/uk-health-security-agency",
"buyerProfile": "https://www.gov.uk/government/organisations/uk-health-security-agency"
}
},
{
"id": "GB-FTS-104016",
"name": "SERCO LIMITED",
"identifier": {
"legalName": "SERCO LIMITED",
"id": "00242246"
},
"address": {
"streetAddress": "Serco House, 16 Bartley Wood Business Park",
"locality": "Hook",
"region": "UK",
"postalCode": "RG27 9UY",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"url": "http://www.serco.com",
"scale": "large"
}
},
{
"id": "GB-FTS-1661",
"name": "The High Court",
"identifier": {
"legalName": "The High Court"
},
"address": {
"streetAddress": "The Strand",
"locality": "London",
"postalCode": "WC2A 2LL",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
],
"details": {
"url": "https://www.judiciary.uk/courts-and-tribunals/high-court/"
}
}
],
"buyer": {
"id": "GB-FTS-91907",
"name": "Secretary of State for Health and Social Care acting as part of the Crown through UK Health Security Agency"
},
"contracts": [
{
"id": "003646-2024-C71078-1",
"awardID": "003646-2024-C71078-1",
"status": "active",
"value": {
"amount": 211876932.5,
"currency": "GBP"
},
"dateSigned": "2022-02-16T00:00:00Z",
"period": {
"startDate": "2024-02-15T00:00:00Z",
"endDate": "2025-02-25T23:59:59Z"
},
"items": [
{
"id": "1",
"classification": {
"scheme": "CPV",
"id": "79512000",
"description": "Call centre"
},
"deliveryAddresses": [
{
"region": "UK"
}
],
"deliveryLocation": {
"description": "United Kingdom, Isle of Man, Channel Islands, British Oversea Territories, Europe, Rest of the World"
},
"relatedLot": "1"
}
],
"amendments": [
{
"id": "1",
"description": "(1) Call-off Expiry date '23:59 on 15th February 2024' shall be DELETED and REPLACED with '23:59 on 15th February 2025'.<br/>(2) Call Off Schedule 1 (Transparency Reports) Annex A: List of Transparency Reports.<br/>(3) Call Off Schedule 5 - (Call-Off Pricing) - Add new Definitions and factor in Real Living Wage.<br/>(4) Annex 5 - Invoicing Process updated<br/>(5) Call Off Schedule 14 - (Service Levels) Add new Definitions<br/>(5b) Part A: Service Levels, Service Credits and Key Performance Indicators amended.<br/>(5c) Part B: Performance Monitoring amended",
"rationale": "Need for modification brought about by circumstances which a diligent contracting authority/entity could not foresee: To extend the term of the contract for 12 months until 15th February 2025 and vary Service Levels to meet revised requirements."
}
]
}
],
"links": [
{
"rel": "prev",
"href": "https://ted.europa.eu/udl?uri=TED:NOTICE:502142-2019:TEXT:EN:HTML"
}
],
"language": "en"
}