Notice Information
Notice Title
Telecare and Out of Hours Call Monitoring Service
Notice Description
Flintshire County Council is looking to engage with the market for: A bilingual (Welsh and English) out of hours telephone call handling service when the Council is closed between 17:00-08:30 Monday to Friday and at weekends and bank holidays. During 2023-24 there were 5,137 telephone calls offered to the out of hours service, 428 on average each month. A Welsh telephone call handling / message taking service for non-Welsh speaking employees during normal office hours between 08:30-17:00 Monday to Friday. A bilingual (Welsh and English) 24 hours Carelink alarm monitoring service (prospective suppliers must be able to receive digital calls in readiness for the digital swich over to be completed by the end of 2025 and to remotely transfer all existing Carelink alarm lines to their systems). Flintshire currently has 2,592 hardwired sheltered accommodation connections and 2,237 dispersed alarms in private home connections with a total of 20,000 alarm activations in 2023-24. The Council has a contract with a third-party supplier until 31 March 2025. The Council are intent on providing high quality bilingual services to customers and if you are able to provide this service, please email a brief summary of your service to procurement@denbighshire.gov.uk by Tuesday 21st May 2024. The Council will look to invite suppliers to demonstrate at a later date which is anticipated to be week commencing 3rd June 2024. Note: We are only seeking engagement with suppliers who can already provide bilingual out of hours telephone call handling services and a 24 hours Carelink alarm monitoring. We are not looking to establish a development relationship with suppliers.
Lot Information
Lot 1
Flintshire County Council is looking to engage with the market for: A bilingual (Welsh and English) out of hours telephone call handling service when the Council is closed between 17:00-08:30 Monday to Friday and at weekends and bank holidays. During 2023-24 there were 5,137 telephone calls offered to the out of hours service, 428 on average each month. A Welsh telephone call handling / message taking service for non-Welsh speaking employees during normal office hours between 08:30-17:00 Monday to Friday. A bilingual (Welsh and English) 24 hours Carelink alarm monitoring service (prospective suppliers must be able to receive digital calls in readiness for the digital swich over to be completed by the end of 2025 and to remotely transfer all existing Carelink alarm lines to their systems). Flintshire currently has 2,592 hardwired sheltered accommodation connections and 2,237 dispersed alarms in private home connections with a total of 20,000 alarm activations in 2023-24. The Council has a contract with a third-party supplier until 31 March 2025. The Council are intent on providing high quality bilingual services to customers and if you are able to provide this service, please email a brief summary of your service to procurement@denbighshire.gov.uk by Tuesday 21st May 2024. The Council will look to invite suppliers to demonstrate at a later date which is anticipated to be week commencing 3rd June 2024. Note: We are only seeking engagement with suppliers who can already provide bilingual out of hours telephone call handling services and a 24 hours Carelink alarm monitoring. We are not looking to establish a development relationship with suppliers.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04582d
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/014773-2024
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
64 - Postal and telecommunications services
79 - Business services: law, marketing, consulting, recruitment, printing and security
85 - Health and social work services
-
- CPV Codes
64200000 - Telecommunications services
79711000 - Alarm-monitoring services
85320000 - Social services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 9 May 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 30 Apr 2025Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- FLINTSHIRE COUNTY COUNCIL
- Contact Name
- Not specified
- Contact Email
- procurement@denbighshire.gov.uk
- Contact Phone
- +44 1352701814
Buyer Location
- Locality
- FLINTSHIRE
- Postcode
- CH7 6NA
- Post Town
- Chester
- Country
- Wales
-
- Major Region (ITL 1)
- TLL Wales
- Basic Region (ITL 2)
- TLL3 North Wales
- Small Region (ITL 3)
- TLL34 Flintshire and Wrexham
- Delivery Location
- Not specified
-
- Local Authority
- Flintshire
- Electoral Ward
- Mold East
- Westminster Constituency
- Clwyd East
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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