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Retail Systems Procurement

ScotRail Trains Limited

This public procurement record has 2 releases in its history.

Award

14 Aug 2026 at 15:09

Award Notice
Tender

21 May 2024 at 16:21

Tender Notice
Summary of the contracting process

ScotRail Trains Limited procured an IT and retail ticketing systems partner for services across Scotland. The requirement covers a public-facing website and mobile app, both powered by a centralised Ticket Issuing System, plus ticket vending machines. It also includes ticket issuing systems for on-train mobile ticket sales and ticket office sales. The scope extends from implementation through ongoing support and maintenance, including manufacturing and rolling out new ticket vending machines, on-train ticket issuing equipment and ticket office equipment. This is a substantial rail retail technology and systems integration requirement, combining software development, digital customer services, hardware supply, deployment and long-term operational support. The relevant service classification is IT services including consulting, software development, internet and support (CPV 72000000).

The procurement has been awarded following a selective negotiated procedure with a prior call for competition. SilverRail Technologies was selected, and the contract is active. The contract value is £83,763,400. It was signed on 29 May 2026, with a stated duration of 1,440 days and an option for five further 12-month extensions. Evaluation weighted technical and quality factors at 70% and price at 30%. Technical assessment covered expertise, project management and delivery, user experience and design, financial stability and insurance levels. Suppliers were required to demonstrate turnover for the previous three financial years and a current ratio of at least 1.2. The award includes subcontracting of 53% for vending-machine manufacture, supply and maintenance, and on-train and ticket-office ticketing systems, software and support.

This award indicates demand from ScotRail for an integrated rail retail platform rather than a standalone software product. Suppliers seeking to compete for comparable work will need credible capability in centralised ticket issuing, websites, mobile applications, ticket vending machines and ticket-office and on-train sales equipment. The requirement favours organisations able to combine software engineering, user experience and design, hardware manufacture or supply, systems deployment, project management and ongoing support and maintenance. Strong evidence of technical expertise and delivery on complex transport or retail technology programmes would be relevant. Financial resilience is important, including a sustained turnover record, a current ratio of at least 1.2 and appropriate insurance. The scale and breadth of the requirement also suit a prime contractor with dependable specialist subcontractors and the capacity to manage significant operational support and KPI performance.

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Notice Information

Notice Title

Retail Systems Procurement

Notice Description

ScotRail have awarded a contract for a Retail Systems partner to provide a Website, App and Ticket Vending Machines powered by a single centralised Ticket Issuing System as well as a new Ticket Issuing System for On-train Mobile Ticket Sales and Ticket Office Ticket Sales. The contract includes the implementation and on-going support of the website and app, the manufacture and roll-out of new Ticket Vending Machines and the on-going support and maintenance, and the roll-out of new on-train ticket issuing equipment & ticket office equipment and the on-going support and maintenance.

Lot Information

Lot 1

ScotRail have awarded a contract for a Retail Systems partner to provide a Website, App and Ticket Vending Machines powered by a single centralised Ticket Issuing System as well as a new Ticket Issuing System for On-train Mobile Ticket Sales and Ticket Office Ticket Sales. The contract includes the implementation and on-going support of the website and app, the manufacture and roll-out of new Ticket Vending Machines and the on-going support and maintenance, and the roll-out of new on-train ticket issuing equipment & ticket office equipment and the on-going support and maintenance.

Options: FUTURE OPTION: On-Train Mobile TIS (Ticket Issuing System) FUTURE OPTION: Ticket Office TIS (Ticket Issuing System)

Renewal: Optional five 12 month extension periods available

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04695f
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/077768-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72000000 - IT services: consulting, software development, Internet and support

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£83,763,400 £10M-£100M

Notice Dates

Publication Date
14 Aug 20261 weeks ago
Submission Deadline
28 Jun 2024Expired
Future Notice Date
Not specified
Award Date
29 May 20263 months ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
ScotRail Trains Limited
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
GLASGOW
Postcode
G2 6HQ
Postcode Area
Glasgow
Country
Scotland
Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM3 West Central Scotland
Small Region (ITL 3)
TLM32 Glasgow City
Delivery Location
TLM Scotland
Local Authority
Glasgow City
Electoral Ward
Anderston/City/Yorkhill
Westminster Constituency
Glasgow North

Supplier Information

Number of Suppliers
1
Supplier Name

SilverRail Technologies

Further Information

Open Contracting Data Standard (OCDS)

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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