Notice Information
Notice Title
Revenues and Housing Benefits Processing Support Service
Notice Description
Provision of the London Borough of Harrow's Council Tax, Benefits, Housing Benefit Overpayments and Business Rates Services.
Lot Information
Lot 1
The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow's Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.
Options: The contract is for 5 years with an option to extend for a further 3 years followed by a further option to extend for 1 year.
Renewal: The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0472a0
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/001295-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Large
Common Procurement Vocabulary (CPV)
- CPV Divisions
75 - Administration, defence and social security services
-
- CPV Codes
75100000 - Administration services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- £9,200,000 £1M-£10M
- Awards Value
- Not specified
- Contracts Value
- £9,551,662 £1M-£10M
Notice Dates
- Publication Date
- 15 Jan 20251 years ago
- Submission Deadline
- 31 Jul 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 12 Dec 20241 years ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Complete
- Lots Status
- Cancelled
- Awards Status
- Active
- Contracts Status
- Active
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- LONDON BOROUGH OF HARROW
- Contact Name
- Mr Martin Trim
- Contact Email
- martin.trim@harrow.gov.uk
- Contact Phone
- +44 2088635611
Buyer Location
- Locality
- HARROW
- Postcode
- HA3 8FL
- Post Town
- Harrow
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI7 Outer London - West and North West
- Small Region (ITL 3)
- TLI74 Harrow and Hillingdon
- Delivery Location
- Not specified
-
- Local Authority
- Harrow
- Electoral Ward
- Kenton West
- Westminster Constituency
- Harrow East
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-0472a0-2025-01-15T09:48:59Z",
"date": "2025-01-15T09:48:59Z",
"ocid": "ocds-h6vhtk-0472a0",
"initiationType": "tender",
"tender": {
"id": "DN717009",
"legalBasis": {
"id": "32014L0024",
"scheme": "CELEX"
},
"title": "Revenues and Housing Benefits Processing Support Service",
"status": "complete",
"classification": {
"scheme": "CPV",
"id": "75100000",
"description": "Administration services"
},
"mainProcurementCategory": "services",
"description": "Provision of the London Borough of Harrow's Council Tax, Benefits, Housing Benefit Overpayments and Business Rates Services.",
"lots": [
{
"id": "1",
"description": "The Service will remotely process defined Work Types described in the Specification primarily by electronic processing means. It does not include the handling of telephone calls and customer enquiries except as may occur if for example a Service Provider employee contacts a customer to clarify or request information needed to process the task concerned. The London Borough of Harrow's Revenues and Benefits service currently includes responsibility for: 96600 Council Tax properties, 5500 Business Rates properties, 8000 Housing Benefit Claimants, 12800 Council Tax Support Claimants.",
"awardCriteria": {
"criteria": [
{
"name": "Quality",
"type": "quality",
"description": "40"
},
{
"name": "Social Value",
"type": "quality",
"description": "10"
},
{
"type": "price",
"description": "50"
}
]
},
"value": {
"amount": 9200000,
"currency": "GBP"
},
"contractPeriod": {
"durationInDays": 3240
},
"hasRenewal": true,
"renewal": {
"description": "The Council is looking for potential service provider to be awarded a contract for a period of 60 months with the option to extend for a further 36 months followed by a further option to extend for 12 months at the discretion of the Council."
},
"submissionTerms": {
"variantPolicy": "notAllowed"
},
"hasOptions": true,
"status": "cancelled",
"options": {
"description": "The contract is for 5 years with an option to extend for a further 3 years followed by a further option to extend for 1 year."
}
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UK"
},
{
"region": "UK"
}
],
"relatedLot": "1"
}
],
"submissionMethod": [
"electronicSubmission"
],
"submissionMethodDetails": "http://www.londontenders.org/",
"documents": [
{
"id": "economic",
"documentType": "economicSelectionCriteria"
},
{
"id": "technical",
"documentType": "technicalSelectionCriteria"
}
],
"procurementMethod": "open",
"procurementMethodDetails": "Open procedure",
"coveredBy": [
"GPA"
],
"tenderPeriod": {
"endDate": "2024-07-31T12:00:00+01:00"
},
"submissionTerms": {
"languages": [
"en"
]
},
"awardPeriod": {
"startDate": "2024-07-31T12:00:00+01:00"
},
"bidOpening": {
"date": "2024-07-31T12:00:00+01:00"
},
"hasRecurrence": true
},
"parties": [
{
"id": "GB-FTS-116913",
"name": "London Borough of Harrow",
"identifier": {
"legalName": "London Borough of Harrow"
},
"address": {
"streetAddress": "London Borough of Harrow, Forward Drive",
"locality": "Harrow",
"region": "UK",
"postalCode": "HA3 8FL",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Mr Martin Trim",
"telephone": "+44 2088635611",
"email": "Martin.Trim@harrow.gov.uk",
"url": "http://www.londontenders.org/"
},
"roles": [
"buyer"
],
"details": {
"url": "http://www.harrow.gov.uk",
"buyerProfile": "http://www.harrow.gov.uk",
"classifications": [
{
"scheme": "TED_CA_TYPE",
"id": "REGIONAL_AUTHORITY",
"description": "Regional or local authority"
},
{
"scheme": "COFOG",
"id": "01",
"description": "General public services"
}
]
}
},
{
"id": "GB-FTS-553",
"name": "The High Court",
"identifier": {
"legalName": "The High Court"
},
"address": {
"streetAddress": "The Strand",
"locality": "London",
"countryName": "United Kingdom"
},
"roles": [
"reviewBody"
]
},
{
"id": "GB-FTS-87905",
"name": "London Borough of Harrow",
"identifier": {
"legalName": "London Borough of Harrow"
},
"address": {
"streetAddress": "Forward Drive",
"locality": "Harrow",
"postalCode": "HA3 8FL",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "martin.trim@harrow.gov.uk"
},
"roles": [
"mediationBody"
]
},
{
"id": "GB-FTS-8746",
"name": "Capita Business Services Ltd",
"identifier": {
"legalName": "Capita Business Services Ltd"
},
"address": {
"streetAddress": "65 Gresham Street",
"locality": "London",
"region": "UK",
"postalCode": "EC2V 7NQ",
"countryName": "United Kingdom"
},
"roles": [
"supplier"
],
"details": {
"scale": "large"
}
},
{
"id": "GB-FTS-103447",
"name": "The London Borough of Harrow",
"identifier": {
"legalName": "The London Borough of Harrow"
},
"address": {
"streetAddress": "Forward Drive",
"locality": "Harrow",
"postalCode": "HA3 8FL",
"countryName": "United Kingdom"
},
"contactPoint": {
"email": "procurement@harrow.gov.uk"
},
"roles": [
"mediationBody"
]
}
],
"buyer": {
"id": "GB-FTS-116913",
"name": "London Borough of Harrow"
},
"language": "en",
"awards": [
{
"id": "001295-2025-1",
"relatedLots": [
"1"
],
"status": "active",
"suppliers": [
{
"id": "GB-FTS-8746",
"name": "Capita Business Services Ltd"
}
]
}
],
"contracts": [
{
"id": "001295-2025-1",
"awardID": "001295-2025-1",
"status": "active",
"value": {
"amount": 9551662,
"currency": "GBP"
},
"dateSigned": "2024-12-12T00:00:00Z"
}
],
"bids": {
"statistics": [
{
"id": "1",
"measure": "bids",
"relatedLot": "1",
"value": 1
},
{
"id": "2",
"measure": "smeBids",
"relatedLot": "1",
"value": 0
},
{
"id": "3",
"measure": "foreignBidsFromEU",
"relatedLot": "1",
"value": 0
},
{
"id": "4",
"measure": "foreignBidsFromNonEU",
"relatedLot": "1",
"value": 0
},
{
"id": "5",
"measure": "electronicBids",
"relatedLot": "1",
"value": 1
}
]
}
}