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Strata Contact Centre

Teignbridge District Council

This public procurement record has 2 releases in its history.

Award

16 Dec 2024 at 14:28

Award Notice
Tender

15 Jul 2024 at 15:27

Tender Notice
Summary of the contracting process

Teignbridge District Council has awarded a contract for a cloud-based contact centre solution under the title "Strata Contact Centre." The procurement falls under the "Software package and information systems" industry category and covers Teignbridge District Council, Exeter City Council, and East Devon District Council in the UKK region. Following an open procedure, the tender process is now complete, and the contract was awarded to Business Systems (UK) Ltd. on 28 October 2024. The contract, valued at £462,120, offers a duration of up to 3 years, with two optional 12-month extensions.

This tender provides a significant opportunity for businesses specialising in cloud solutions and IT services. Companies capable of delivering high-quality, scalable, and resilient communication systems will find this contract beneficial for business growth, particularly those with expertise in cloud contact centre solutions. Given the substantial size and scope of the contract, it is ideal for well-established firms capable of handling extensive technological implementations across multiple council locations.

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Notice Information

Notice Title

Strata Contact Centre

Notice Description

Cloud Contact Centre for Teignbridge District Council, Exeter City Council and East Devon District Council.

Lot Information

Lot 1

Cloud Contact Centre for Teignbridge District Council, Exeter City Council and East Devon District Council.

Options: It is intended that any resultant Contract shall commence as soon after receipt of formal letter of award as may be agreed. Contract period to be up to a period of 3 years with two options to extend up to a period of 12 months each (24 months total).

Renewal: Initial term 36 months, with 2 periods of 12 month extensions available by mutual agreement.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-047d78
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/040454-2024
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Open
Procurement Method Details
Open procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£462,120 £100K-£500K

Notice Dates

Publication Date
16 Dec 20241 years ago
Submission Deadline
30 Aug 2024Expired
Future Notice Date
Not specified
Award Date
28 Oct 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Teignbridge District Council
Additional Buyers

Strata Service Solutions Ltd

Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
EXETER
Postcode
TQ12 4XX
Postcode Area
Torquay
Country
England
Major Region (ITL 1)
TLK South West (England)
Basic Region (ITL 2)
TLK4 Devon
Small Region (ITL 3)
TLK43 Devon CC
Delivery Location
TLK South West (England)
Local Authority
Teignbridge
Electoral Ward
Buckland & Milber
Westminster Constituency
Newton Abbot

Supplier Information

Number of Suppliers
1
Supplier Name

Business Systems (UK) Ltd.

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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