Notice Information
Notice Title
Provision of Mobile Work Management, Corporate Asset Register Service Support Maintenance and System Optimisation
Notice Description
Due to the approaching expiration of the Managed Service contract for the support of our Mobile Work Management and Corporate Asset Register ( MWM/CAR) system in July 2026, NI Water requires a provider to support and develop the system and its component applications from July 2026 to July 2029. Post contract award NI Water envisages a strategic review will determine next steps. However during the life of the contract NI Water will seek to optimise the system to approach a Best of Breed model which may be migrated to a system aligned with our finance or customer systems to minimis overall cost of ownership going forward from the end of the contract
Lot Information
Lot 1
NI Water is responsible for the supply and distribution of drinking water and the provision of sewerage services for approximately 818,000 domestic, agricultural and business customers throughout Northern Ireland. We have embarked on an Digital Transformation Programme, focused on enhanced service delivery. We want to deliver services that are designed around our customer, offering a world class experience which will satisfy demanding contemporary expectations. Since 2009 NI Water has been using an MWM/CAR system based on Hitachi Ellipse, ClickSchedule and AMT-Sybex Fieldreach to plan and manage the work of our field crews, currently numbering 450. A separate programme is currently underway to replace ClickSchedule (which is end of support ) with IFS Planning and Schedule Optimisation (PSO) (SaaS) for the scheduling element of the system which is due to complete in early 2025. The system is integrated through AMT-Sybex Affinity Integration Broker (AIB) and includes a bespoke tool for asset management, Bulk Upload and Data Integrity (BUDI), which is used to validate and view assets included in the Ellipse database. AIB facilitates integration to NI Water's Oracle Financial System, Aptumo Customer System, our ESRI GIS system and to our contractor's systems, a standardised contractor interface. The Managed Services includes all aspects of system maintenance and 3rd Party licensing. Within the lifetime of the Managed Service contract NI Water aspires tp expand the usage of the system to include Works Order Management (WOM) across the organisation and to optimise the efficient use of the component applications and the system architecture with a view to achieving Best of Breed system configuration. The Managed Service provider will therefore be required to provide specialist application support both to end users and for the improvement of the system architecture.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-0486db
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/024174-2024
- Current Stage
- Planning
- All Stages
- Planning
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72000000 - IT services: consulting, software development, Internet and support
Notice Value(s)
- Tender Value
- £6,000,000 £1M-£10M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 1 Aug 20241 years ago
- Submission Deadline
- 14 Sep 2024Expired
- Future Notice Date
- 1 Dec 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- NI WATER AND ITS SUBSIDIARIES
- Contact Name
- Not specified
- Contact Email
- sourcing@niwater.com
- Contact Phone
- Not specified
Buyer Location
- Locality
- BELFAST
- Postcode
- BT14 6TE
- Post Town
- Northern Ireland
- Country
- Northern Ireland
-
- Major Region (ITL 1)
- TLN Northern Ireland
- Basic Region (ITL 2)
- TLN0 Northern Ireland
- Small Region (ITL 3)
- TLN06 Belfast
- Delivery Location
- Not specified
-
- Local Authority
- Belfast
- Electoral Ward
- Chichester Park
- Westminster Constituency
- Belfast North
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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