Notice Information
Notice Title
AMP8 Customer Technology
Notice Description
Anglian Water Services Ltd. ("Anglian Water") is exploring the definition of it's future state customer technology capabilities, to support the realisation of key strategic objectives across customer performance and operational excellence. Our internal strategic review has identified the need to pursue a CRM capability strategy. This will drive the consolidation of current customer technology solutions and the development of a single customer data model, which we see as a key enabler to a transformational customer strategy. We are seeking participation from the market to support us with our strategic review. Particularly from vendors of market available technologies with CRM, Billing, Field Service Management and Meter Data Management capabilities.
Lot Information
Lot 1
This is a Market Engagement Exercise. This market engagement process is not intended to give a complete and thorough overview of our technology landscape or future vision, it is intended to understand the broad capabilities in the market, and to assist us in presenting our requirements in the future. Therefore, it is important to understand that there will not be a significant amount of detail provided at this stage. This market engagement exercise is designed to support our internal strategic review to determine our future state customer technology architecture. Specifically, the objectives of this exercise are to: Outline the vision and objectives of Anglian Water's requirements Raise initial supplier awareness, engagement and to gather opinions Refine the scope for future tender activities Gain insight into the market possibilities and appetite Prepare the market for the forthcoming procurement efforts While the insight gained will support our internal data and technology strategy and potentially inform related procurement strategies. This market engagement exercise is not the start of a tender process. Please note that any submission received in response to this exercise will not create any contractual agreement between the respondent and Anglian Water.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-048722
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/024493-2024
- Current Stage
- Tender
- All Stages
- Planning, Tender
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
48 - Software package and information systems
-
- CPV Codes
48780000 - System, storage and content management software package
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 5 Aug 20241 years ago
- Submission Deadline
- 5 Sep 2024Expired
- Future Notice Date
- 30 Nov 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- ANGLIAN WATER SERVICES LIMITED
- Contact Name
- Kate Jordan
- Contact Email
- kjordan@anglianwater.co.uk
- Contact Phone
- +44 7802856859
Buyer Location
- Locality
- HUNTINGDON
- Postcode
- PE29 6XU
- Post Town
- Peterborough
- Country
- England
-
- Major Region (ITL 1)
- TLH East (England)
- Basic Region (ITL 2)
- TLH4 Cambridgeshire and Peterborough
- Small Region (ITL 3)
- TLH42 Cambridgeshire CC
- Delivery Location
- TLH East (England)
-
- Local Authority
- Huntingdonshire
- Electoral Ward
- Huntingdon North
- Westminster Constituency
- Huntingdon
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
{
"tag": [
"compiled"
],
"id": "ocds-h6vhtk-048722-2024-08-05T12:35:43+01:00",
"date": "2024-08-05T12:35:43+01:00",
"ocid": "ocds-h6vhtk-048722",
"initiationType": "tender",
"tender": {
"id": "ocds-h6vhtk-048722",
"legalBasis": {
"id": "32014L0025",
"scheme": "CELEX"
},
"title": "AMP8 Customer Technology",
"status": "planned",
"classification": {
"scheme": "CPV",
"id": "48780000",
"description": "System, storage and content management software package"
},
"additionalClassifications": [
{
"scheme": "CPVS",
"id": "48780000-JA02",
"description": "For computer software"
},
{
"scheme": "CPVS",
"id": "48780000-JA17",
"description": "For data"
},
{
"scheme": "CPVS",
"id": "48780000-KA11",
"description": "For water utilities"
}
],
"mainProcurementCategory": "goods",
"description": "Anglian Water Services Ltd. (\"Anglian Water\") is exploring the definition of it's future state customer technology capabilities, to support the realisation of key strategic objectives across customer performance and operational excellence. Our internal strategic review has identified the need to pursue a CRM capability strategy. This will drive the consolidation of current customer technology solutions and the development of a single customer data model, which we see as a key enabler to a transformational customer strategy. We are seeking participation from the market to support us with our strategic review. Particularly from vendors of market available technologies with CRM, Billing, Field Service Management and Meter Data Management capabilities.",
"lots": [
{
"id": "1",
"description": "This is a Market Engagement Exercise. This market engagement process is not intended to give a complete and thorough overview of our technology landscape or future vision, it is intended to understand the broad capabilities in the market, and to assist us in presenting our requirements in the future. Therefore, it is important to understand that there will not be a significant amount of detail provided at this stage. This market engagement exercise is designed to support our internal strategic review to determine our future state customer technology architecture. Specifically, the objectives of this exercise are to: Outline the vision and objectives of Anglian Water's requirements Raise initial supplier awareness, engagement and to gather opinions Refine the scope for future tender activities Gain insight into the market possibilities and appetite Prepare the market for the forthcoming procurement efforts While the insight gained will support our internal data and technology strategy and potentially inform related procurement strategies. This market engagement exercise is not the start of a tender process. Please note that any submission received in response to this exercise will not create any contractual agreement between the respondent and Anglian Water.",
"status": "planned"
}
],
"items": [
{
"id": "1",
"deliveryAddresses": [
{
"region": "UKH"
}
],
"relatedLot": "1"
}
],
"communication": {
"futureNoticeDate": "2024-11-30T00:00:00Z"
},
"coveredBy": [
"GPA"
],
"tenderPeriod": {
"endDate": "2024-09-05T10:00:00+01:00"
},
"submissionTerms": {
"languages": [
"en"
]
},
"amendments": [
{
"id": "1",
"unstructuredChanges": [
{
"newValue": {
"text": "NEW LINK TO THE OPPORTUNITY - https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509ae0fa4807a/all"
},
"where": {
"section": "I.3"
}
}
]
}
]
},
"parties": [
{
"id": "GB-COH-02366656",
"name": "ANGLIAN WATER SERVICES LIMITED",
"identifier": {
"legalName": "ANGLIAN WATER SERVICES LIMITED",
"id": "02366656",
"scheme": "GB-COH"
},
"address": {
"streetAddress": "Lancaster House Lancaster Way,Ermine Business Park",
"locality": "HUNTINGDON",
"region": "UKH12",
"postalCode": "PE296XU",
"countryName": "United Kingdom"
},
"contactPoint": {
"name": "Kate Jordan",
"telephone": "+44 7802856859",
"email": "kjordan@anglianwater.co.uk",
"url": "https://esourcing.scanmarket.com/Events/PublicEvents/3004/57aa08f02740e2c172f509"
},
"roles": [
"buyer"
],
"details": {
"url": "https://www.anglianwater.co.uk/",
"classifications": [
{
"scheme": "TED_CE_ACTIVITY",
"id": "WATER",
"description": "Water"
}
]
}
}
],
"buyer": {
"id": "GB-COH-02366656",
"name": "ANGLIAN WATER SERVICES LIMITED"
},
"language": "en"
}