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Contract Timeline
- Publication Date
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5th August 2024 11:35:43 AM
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Contract Summary
Anglian Water Services Ltd. ("Anglian Water") is exploring the definition of it's future state customer technology capabilities, to support the realisation of key strategic objectives across customer performance and operational excellence. Our internal strategic review has identified the need to pursue a CRM capability strategy. This will drive the consolidation of current customer technology solutions and the development of a single customer data model, which we see as a key enabler to a transformational customer strategy. We are seeking participation from the market to support us with our strategic review. Particularly from vendors of market available technologies with CRM, Billing, Field Service Management and Meter Data Management capabilities.
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Contract Details
- Open Contracting ID
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ocds-h6vhtk-048722
- Publication Source
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Find a Tender Service
- Procurement Stage
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TenderUpdate
- Procurement Method
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N/A
- Procurement Method Details
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N/A
- Procurement Category
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Goods
- Tender Suitability
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- Framework / DPS
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Contract Classification
- CPV Code(s)
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48780000
- CPV Division(s)
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48 - Software package and information systems
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Awarding Authority
- Buyer Name
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Kate Jordan
- Buyer Email
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kjordan@anglianwater.co.uk
- Buyer Phone
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+44 7802856859
- Buyer Address
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Lancaster House Lancaster Way,Ermine Business Park
HUNTINGDON
PE296XU
United Kingdom
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Contract Timeline
- Publication Date
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2nd August 2024 11:43:09 AM
- Planning Deadline
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5th September 2024 09:00:00 AM Expired
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Contract Summary
Anglian Water Services Ltd. ("Anglian Water") is exploring the definition of it's future state customer technology capabilities, to support the realisation of key strategic objectives across customer performance and operational excellence. Our internal strategic review has identified the need to pursue a CRM capability strategy. This will drive the consolidation of current customer technology solutions and the development of a single customer data model, which we see as a key enabler to a transformational customer strategy. We are seeking participation from the market to support us with our strategic review. Particularly from vendors of market available technologies with CRM, Billing, Field Service Management and Meter Data Management capabilities.
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Contract Details
- Open Contracting ID
-
ocds-h6vhtk-048722
- Publication Source
-
Find a Tender Service
- Procurement Stage
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Planning
- Procurement Method
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N/A
- Procurement Method Details
-
N/A
- Procurement Category
-
Goods
- Tender Suitability
-
- Framework / DPS
-
Contract Classification
- CPV Code(s)
-
48780000
- CPV Division(s)
-
48 - Software package and information systems
-
Awarding Authority
- Buyer Name
-
Kate Jordan
- Buyer Email
-
kjordan@anglianwater.co.uk
- Buyer Phone
-
+44 7802856859
- Buyer Address
-
Lancaster House Lancaster Way,Ermine Business Park
HUNTINGDON
PE296XU
United Kingdom