TenderUpdate

AMP8 Customer Technology

ANGLIAN WATER SERVICES

  • Contract Timeline

    Publication Date

    5th August 2024 11:35:43 AM

  • Contract Summary

    Anglian Water Services Ltd. ("Anglian Water") is exploring the definition of it's future state customer technology capabilities, to support the realisation of key strategic objectives across customer performance and operational excellence. Our internal strategic review has identified the need to pursue a CRM capability strategy. This will drive the consolidation of current customer technology solutions and the development of a single customer data model, which we see as a key enabler to a transformational customer strategy. We are seeking participation from the market to support us with our strategic review. Particularly from vendors of market available technologies with CRM, Billing, Field Service Management and Meter Data Management capabilities.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-048722

    Publication Source

    Find a Tender Service

    Procurement Stage

    TenderUpdate

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Goods

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    48780000

    CPV Division(s)

    48 - Software package and information systems

  • Awarding Authority

    ANGLIAN WATER SERVICES

    Buyer Name

    Kate Jordan

    Buyer Email

    kjordan@anglianwater.co.uk

    Buyer Phone

    +44 7802856859

    Buyer Address

    Lancaster House Lancaster Way,Ermine Business Park

    HUNTINGDON

    PE296XU

    United Kingdom


Planning

AMP8 Customer Technology

ANGLIAN WATER SERVICES

  • Contract Timeline

    Publication Date

    2nd August 2024 11:43:09 AM

    Planning Deadline

    5th September 2024 09:00:00 AM   Expired

  • Contract Summary

    Anglian Water Services Ltd. ("Anglian Water") is exploring the definition of it's future state customer technology capabilities, to support the realisation of key strategic objectives across customer performance and operational excellence. Our internal strategic review has identified the need to pursue a CRM capability strategy. This will drive the consolidation of current customer technology solutions and the development of a single customer data model, which we see as a key enabler to a transformational customer strategy. We are seeking participation from the market to support us with our strategic review. Particularly from vendors of market available technologies with CRM, Billing, Field Service Management and Meter Data Management capabilities.

  • Contract Details

    Open Contracting ID

    ocds-h6vhtk-048722

    Publication Source

    Find a Tender Service

    Procurement Stage

    Planning

    Procurement Method

    N/A

    Procurement Method Details

    N/A

    Procurement Category

    Goods

    Tender Suitability

    Framework / DPS

  • Contract Classification

    CPV Code(s)

    48780000

    CPV Division(s)

    48 - Software package and information systems

  • Awarding Authority

    ANGLIAN WATER SERVICES

    Buyer Name

    Kate Jordan

    Buyer Email

    kjordan@anglianwater.co.uk

    Buyer Phone

    +44 7802856859

    Buyer Address

    Lancaster House Lancaster Way,Ermine Business Park

    HUNTINGDON

    PE296XU

    United Kingdom