Award

CRM

SUFFOLK COUNTY COUNCIL

This public procurement record has 1 release in its history.

Award

06 Aug 2024 at 15:27

Award Notice
Summary of the contracting process

Suffolk County Council has awarded a contract to Goss Interactive Limited for the provision of Customer Relation Management (CRM) software packages. The agreement, effective from 1st August 2024, encompasses a subscription for licences and premium support spanning up to 7 years. This procurement involves Customer Relation Management software (CPV 48445000) and falls under the goods category. The contract, valued at £635,327, adheres to a limited procurement method, specifically a negotiated procedure without publication, justified by the unique technical capabilities and existing development within Goss's CRM system. The procurement location is identified as UKH14, Ipswich.

This tender presents significant opportunities for businesses engaged in CRM software and support services. Particularly suited to specialised software providers, this contract highlights the importance of technical expertise and unique service offerings. Companies looking to expand in the public sector or build long-term partnerships with regional authorities can benefit from engaging in similar procurement processes. The focus on a direct award indicates a preference for suppliers with an established track record and specialised competencies in the specific software solutions required by public organisations like Suffolk County Council.

Find more tenders on our Open Data Platform.
How relevant is this notice?

D3 Tenders Premium

Win More Public Sector Contracts

AI-powered tender discovery, pipeline management, and market intelligence — everything you need to grow your public sector business.

Start Free Trial Book a Demo
All Features Pricing

Notice Information

Notice Title

CRM

Notice Description

Suffolk County Councils wish to award a contract for up to 7 years for subscription licences and premium support to Goss Interactive Limited.

Lot Information

Lot 1

Suffolk County Council is undertaking a negotiated procedure without publications to award a contract for up to 7 years to Goss Interactive Limited for CRM SAAS subscription

Procurement Information

The Goss Interactive CRM is the Councils CRM system and the Council there has been considerable development of the product since its implementation on 2021. The cost of moving to a new system in its entirety is prohibitive to the Council and as such the Council has opted to direct award a contract to Goss Interactive.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-048833
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/024731-2024
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Limited
Procurement Method Details
Negotiated without publication of a contract notice
Tender Suitability
Not specified
Awardee Scale
SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48445000 - Customer Relation Management software package

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£635,327 £500K-£1M

Notice Dates

Publication Date
6 Aug 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
31 Jul 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Not Specified
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
SUFFOLK COUNTY COUNCIL
Contact Name
Not specified
Contact Email
carol.mitson@suffolk.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
IPSWICH
Postcode
IP1 2BX
Post Town
Ipswich
Country
England
Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH6 Suffolk
Small Region (ITL 3)
TLH62 Ipswich
Delivery Location
TLH14 Suffolk CC
Local Authority
Ipswich
Electoral Ward
Gipping
Westminster Constituency
Ipswich

Supplier Information

Number of Suppliers
1
Supplier Name

GOSS INTERACTIVE

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

Download

The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

{
    "tag": [
        "compiled"
    ],
    "id": "ocds-h6vhtk-048833-2024-08-06T16:27:39+01:00",
    "date": "2024-08-06T16:27:39+01:00",
    "ocid": "ocds-h6vhtk-048833",
    "initiationType": "tender",
    "tender": {
        "id": "M003",
        "legalBasis": {
            "id": "32014L0024",
            "scheme": "CELEX"
        },
        "title": "CRM",
        "status": "complete",
        "classification": {
            "scheme": "CPV",
            "id": "48445000",
            "description": "Customer Relation Management software package"
        },
        "mainProcurementCategory": "goods",
        "description": "Suffolk County Councils wish to award a contract for up to 7 years for subscription licences and premium support to Goss Interactive Limited.",
        "lots": [
            {
                "id": "1",
                "description": "Suffolk County Council is undertaking a negotiated procedure without publications to award a contract for up to 7 years to Goss Interactive Limited for CRM SAAS subscription",
                "hasOptions": false
            }
        ],
        "items": [
            {
                "id": "1",
                "deliveryAddresses": [
                    {
                        "region": "UKH14"
                    }
                ],
                "relatedLot": "1"
            }
        ],
        "procurementMethod": "limited",
        "procurementMethodDetails": "Negotiated without publication of a contract notice",
        "coveredBy": [
            "GPA"
        ],
        "procurementMethodRationaleClassifications": [
            {
                "scheme": "TED_PT_AWARD_CONTRACT_WITHOUT_CALL",
                "id": "D_TECHNICAL",
                "description": "The works, supplies or services can be provided only by a particular economic operator due to absence of competition for technical reasons"
            }
        ],
        "procurementMethodRationale": "The Goss Interactive CRM is the Councils CRM system and the Council there has been considerable development of the product since its implementation on 2021. The cost of moving to a new system in its entirety is prohibitive to the Council and as such the Council has opted to direct award a contract to Goss Interactive."
    },
    "awards": [
        {
            "id": "024731-2024-1",
            "relatedLots": [
                "1"
            ],
            "status": "active",
            "suppliers": [
                {
                    "id": "GB-COH-03553908",
                    "name": "Goss Interactive Limited"
                }
            ]
        }
    ],
    "parties": [
        {
            "id": "GB-FTS-3676",
            "name": "Suffolk County Council",
            "identifier": {
                "legalName": "Suffolk County Council",
                "noIdentifierRationale": "notOnAnyRegister"
            },
            "address": {
                "streetAddress": "Endeavour House, Russell Rd",
                "locality": "IPSWICH",
                "region": "UKH14",
                "postalCode": "IP12BX",
                "countryName": "United Kingdom"
            },
            "contactPoint": {
                "email": "carol.mitson@suffolk.gov.uk"
            },
            "roles": [
                "buyer"
            ],
            "details": {
                "url": "http://www.suffolk.gov.uk",
                "classifications": [
                    {
                        "scheme": "TED_CA_TYPE",
                        "id": "REGIONAL_AUTHORITY",
                        "description": "Regional or local authority"
                    },
                    {
                        "scheme": "COFOG",
                        "id": "01",
                        "description": "General public services"
                    }
                ]
            }
        },
        {
            "id": "GB-COH-03553908",
            "name": "Goss Interactive Limited",
            "identifier": {
                "legalName": "Goss Interactive Limited",
                "id": "03553908",
                "scheme": "GB-COH"
            },
            "address": {
                "locality": "Plymouth",
                "region": "UKK41",
                "countryName": "United Kingdom"
            },
            "roles": [
                "supplier"
            ],
            "details": {
                "scale": "sme"
            }
        },
        {
            "id": "GB-FTS-120612",
            "name": "Suffolk County Council",
            "identifier": {
                "legalName": "Suffolk County Council"
            },
            "address": {
                "streetAddress": "Endeavour House, 8 Russell Road, Ipswich, Suffolk, IP1 2BX",
                "locality": "Ipswich",
                "countryName": "United Kingdom"
            },
            "roles": [
                "reviewBody"
            ]
        }
    ],
    "buyer": {
        "id": "GB-FTS-3676",
        "name": "Suffolk County Council"
    },
    "contracts": [
        {
            "id": "024731-2024-1",
            "awardID": "024731-2024-1",
            "status": "active",
            "value": {
                "amount": 635327,
                "currency": "GBP"
            },
            "dateSigned": "2024-08-01T00:00:00+01:00"
        }
    ],
    "language": "en"
}