Historic England Customer Service Provision

HISTORIC ENGLAND

There are 2 contracts in this contracting process.

Summary of the contracting process

Historic England has completed the procurement process for a Customer Service Provision contract, awarded to Adecco UK Ltd. This contract, under the title "Historic England Customer Service Provision," falls within the services category, specifically wide area network services, and aims to handle general enquiries and act as a filter for other enquiries. The procurement process utilised an open procedure and was covered by the GPA. The contract, valued at £447,278, was signed on 28th November 2024. The services are required to operate remotely without an onsite presence, covering enquiries Monday to Friday, 9am to 5pm, year-round.

This tender represents significant opportunities for businesses specialising in customer service, call centre operations, and telephone operator services to expand their market presence and enhance their portfolio. Companies like Adecco UK Ltd, a large-scale supplier, are best suited for this type of contract due to their capacity to meet the high standards and service requirements set by Historic England, a public law body renowned for promoting England's historic environment from its Swindon-based headquarters.

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Award, Contract

Historic England Customer Service Provision

HISTORIC ENGLAND

Contract Timeline

Publication Date

28th November 2024 15:45:23 PM
Contract Summary

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. This is required Monday to Friday year round between 9am to 5pm. Historic England expects this work to be carried out from the suppliers premises or workers homes without any requirement for an onsite presence at Historic England.
Contract Details

Open Contracting ID

ocds-h6vhtk-048add

Publication Source

Find a Tender Service

Procurement Stage

Award, Contract

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

72720000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support
Awarding Authority

HISTORIC ENGLAND

Buyer Name

Buyer Email

Procurement-HE@historicengland.org.uk

Buyer Phone

Buyer Address

The Engine House, Firefly Avenue

Swindon

SN2 2EH

United Kingdom
Awarded Supplier(s)

Supplier Name(s)

ADECCO UK LTD

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Tender

Historic England Customer Service Provision

HISTORIC ENGLAND

Contract Timeline

Publication Date

14th August 2024 14:09:34 PM

Tender Deadline

29th August 2024 08:30:00 AM Expired
Contract Summary

Historic England requires a Customer Service supplier to act as first point of contact for Historic England for general enquiries and as a filter for other enquiries, working to an agreed service standard. this is required Monday to Friday all year round between 9am and 5pm. Historic England expects this work to be carried out from the suppliers premises or workers homes without any requirement for an onsite presence at Historic England.
Contract Details

Open Contracting ID

ocds-h6vhtk-048add

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

90900000

CPV Division(s)

90 - Sewage-, refuse-, cleaning-, and environmental services
Awarding Authority

HISTORIC ENGLAND

Buyer Name

Buyer Email

Procurement-HE@historicengland.org.uk

Buyer Phone

Buyer Address

The Engine House, Firefly Avenue

Swindon

SN2 2EH

United Kingdom

View contract on Find a Tender Service