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Business Process Outsourcing

Dwr Cymru Cyfyngedig

This public procurement record has 1 release in its history.

Tender

22 Aug 2024 at 11:03

Tender Notice
Summary of the contracting process

The buying organisation Dwr Cymru Cyfyngedig, located in Cardiff, UK, is currently in the tender stage for a project titled "Business Process Outsourcing." This procurement falls under the "Call centre" industry category and encompasses back and front office activities to support DCC's onshore teams. The tender process is selective, utilising a negotiated procedure with prior call for competition. Bidders must submit their interest electronically via the eSourcing Portal by 23rd September 2024. The contract period is set for 2880 days and may be renewed at the discretion of DCC.

This tender presents a significant opportunity for businesses specialising in Business Process Outsourcing services to expand their operations and secure a long-term project with a prominent UK utility company. Companies with experience in managing office-based processes, including account, credit, and workforce management, will find this tender well-suited to their capabilities. The project demands a robust electronic submission method and an ability to communicate efficiently through the provided eSourcing platform. Businesses equipped to navigate the specified technical and economic selection criteria will be particularly well-positioned to compete.

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Notice Information

Notice Title

Business Process Outsourcing

Notice Description

DCC are looking for a suitably experienced and capable organisation to provide Business Process Outsourcing (BPO) for a number of back and front office activities. The BPO service provider will work with DCC's onshore teams to deliver its account, credit and workforce management objectives by managing the office-based processes and activities within the work streams.

Lot Information

Lot 1

Business Process Outsourcing (BPO) for a number of back and front office activities.

Renewal: At the discretion of DCC.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0492e3
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/026797-2024
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security

CPV Codes

79512000 - Call centre

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
22 Aug 20242 years ago
Submission Deadline
23 Sep 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Dwr Cymru Cyfyngedig
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF3 0LT
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
Not specified
Local Authority
Cardiff
Electoral Ward
Trowbridge
Westminster Constituency
Cardiff East

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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