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Cheshire East - Iken Cloud Legal Case Management and Time Recording

Cheshire East Borough Council

This public procurement record has 13 releases in its history.

Award

23 Oct 2026 at 08:53

Award Notice
Award

13 Aug 2026 at 09:00

Award Notice
Award

28 Jan 2026 at 09:46

Award Notice
Award

19 Jan 2026 at 15:20

Award Notice
Award

09 Jan 2026 at 15:57

Award Notice
Award

26 Nov 2025 at 14:42

Award Notice
TenderUpdate

29 Oct 2025 at 13:40

Tender Notice
TenderUpdate

08 Sep 2025 at 11:24

Tender Notice
Award

08 Sep 2025 at 10:58

Award Notice
Award

14 Apr 2025 at 09:25

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14 Oct 2024 at 10:38

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04 Oct 2024 at 09:04

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Award

03 Sep 2024 at 14:37

Award Notice
Summary of the contracting process

Cheshire East Council procured a cloud-based legal case management and time-recording system for its public-sector legal team. The configurable system is intended to help manage complex caseloads and make key case information accessible. Its functions cover document and email management, time recording, workflow automation, reporting and analytics. It also supports document-retention requirements, including for sealed documents, and compliance with court procedures and protocols. The system is intended to improve collaboration and case oversight, helping the legal team respond to client expectations. The procurement is for software and related information systems, rather than a general legal service. Delivery is associated with Cheshire East, with the council based in Sandbach. The buyer is Cheshire East Council.

The procurement is complete and the contract was awarded to Iken Business Ltd, which signed on 22 October 2026. The recorded contract value is £207,260. The contract period is not stated in the available award information. The procurement was described as a direct award call-off from the Crown Commercial Service G-Cloud 14 framework, while the method is also recorded as a restricted procedure. The stated award criterion was price. The procurement was arranged as one lot. The award information records one bid for this lot. Other suppliers and contract values in the wider process relate to separate awards and are not part of the Iken contract; they should not be treated as additional suppliers or amounts for this award.

For suppliers considering a future requirement from Cheshire East Council, this award indicates demand for a cloud legal case-management product designed for the working needs of a public-sector legal team. A credible competitor would need to demonstrate configurable case and caseload management, reliable time recording, and integrated handling of documents and email. Practical workflow automation, reporting and analytics are also relevant capabilities. The product must support retention of legal records, including sealed documents, and help users comply with court procedures and protocols. Suppliers should be able to show how their system supports collaboration and oversight across complex cases, while helping legal staff respond to client expectations. The award was made through a government cloud-software framework, so framework access and the ability to compete through that route are commercially relevant.

How relevant is this notice?

Notice Information

Notice Title

Cheshire East - Iken Cloud Legal Case Management and Time Recording

Notice Description

A configurable and scalable legal case management system that enables public sector legal teams to manage complex caseloads efficiently. The solution supports document and email management, time recording, workflow automation, reporting, and analytics, ensuring key information is readily accessible. It helps organisations meet document retention requirements, including for sealed documents, and supports compliance with court procedures and protocols. The system facilitates collaboration, improves case oversight, and enables legal teams to respond effectively to increasing client expectations.

Lot Information

Lot 1

Award under Crown Commercial Service G-Cloud 14 framework agreement, reference (RM1557.14)

Procurement Information

Direct award call off from framework agreement

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-0497c2
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/100241-2026
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Goods
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

48 - Software package and information systems

CPV Codes

48000000 - Software package and information systems

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£3,578,246 £1M-£10M

Notice Dates

Publication Date
23 Oct 20264 days ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Cheshire East Borough Council
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CREWE
Postcode
CW1 2JZ
Postcode Area
Crewe
Country
England
Major Region (ITL 1)
TLD North West (England)
Basic Region (ITL 2)
TLD6 Cheshire
Small Region (ITL 3)
TLD62 Cheshire East
Delivery Location
TLD62 Cheshire East
Local Authority
Cheshire East
Electoral Ward
Crewe Central
Westminster Constituency
Crewe and Nantwich

Supplier Information

Number of Suppliers
10
Supplier Names

Halo Service Solutions Ltd

RingGo Limited

Unity Five Limited

Idox Software Ltd

Ascendant Solutions Limited

Via Technologies Europe B.V.

Insight Direct (UK) Ltd

4net Technologies Ltd

Fivium Limited

Iken Business Limited

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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