Secondary Contact Centre

PLATFORM HOUSING

There is 1 contract in this contracting process.

Summary of the contracting process

Platform Housing Limited is currently seeking proposals for a contract titled "Secondary Contact Centre" within the call centre industry category. This procurement process, which is in the tender stage, focuses on acquiring a comprehensive call handling service to support peak times, low resourcing, mandatory training, and other ad-hoc needs. The service must provide phone cover 24/7/365 and is valued at £550,000. Interested suppliers must submit their electronic proposals by 25 October 2024, with the bid opening scheduled for the same day. The contract, lasting three years with a possible two-year extension, covers the entire UK region.

This tender offers significant opportunities for businesses specialising in call centre operations. Companies capable of providing round-the-clock call centre services tailored to manage fluctuations in call volumes and enhancing customer support for a high-profile housing group will find this contract particularly lucrative. Small and medium-sized enterprises with well-established call handling capabilities and those looking to expand their service portfolio would be well-suited to compete. The procurement method is an open procedure, ensuring a competitive and transparent bidding process.

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Tender

Secondary Contact Centre

PLATFORM HOUSING

Contract Timeline

Publication Date

26th September 2024 08:17:54 AM

Tender Deadline

25th October 2024 15:00:00 PM 26 days remaining
Contract Summary

Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support. The purpose of this tender is to identify a supplier who can provide comprehensive call handling service.
Contract Details

Open Contracting ID

ocds-h6vhtk-04a300

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS
Contract Classification

CPV Code(s)

79512000

CPV Division(s)

79 - Business services: law, marketing, consulting, recruitment, printing and security
Awarding Authority

PLATFORM HOUSING

Buyer Name

Stephanie Gill

Buyer Email

stephanie.gill@platformhg.com

Buyer Phone

Buyer Address

1700 Birmingham Business Parkway

Solihull

B37 7YD

United Kingdom

View contract on Find a Tender Service

Secondary Contact Centre

PLATFORM HOUSING

Contract Timeline

Contract Summary

Contract Details

Contract Classification

Awarding Authority