Notice Information
Notice Title
Secondary Contact Centre
Notice Description
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support. The purpose of this tender is to identify a supplier who can provide comprehensive call handling service.
Lot Information
Lot 1
Platform Housing Group is seeking proposals for a Secondary Contact Centre call handling service. This service will need to provide phone cover 24/7/365 to support the handling of calls during peak times, low resourcing, mandatory training and other adhoc support. The purpose of this tender is to identify a supplier who can provide comprehensive call handling service.
Renewal: We will look to offer a 2 year (24 months) extension to the original 3 year term.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04a300
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/030711-2024
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
79 - Business services: law, marketing, consulting, recruitment, printing and security
-
- CPV Codes
79512000 - Call centre
Notice Value(s)
- Tender Value
- £550,000 £500K-£1M
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 26 Sep 20241 years ago
- Submission Deadline
- 25 Oct 2024Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- PLATFORM HOUSING LIMITED
- Contact Name
- Stephanie Gill
- Contact Email
- stephanie.gill@platformhg.com
- Contact Phone
- Not specified
Buyer Location
- Locality
- SOLIHULL
- Postcode
- B37 7YD
- Post Town
- Birmingham
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG3 West Midlands
- Small Region (ITL 3)
- TLG32 Solihull
- Delivery Location
- Not specified
-
- Local Authority
- Solihull
- Electoral Ward
- Bickenhill
- Westminster Constituency
- Meriden and Solihull East
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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