Tender

Website maintenance services

THE CHILTERN RAILWAY COMPANY LIMITED

This public procurement record has 2 releases in its history.

TenderUpdate

15 Oct 2024 at 10:22

Tender Notice
Tender

14 Oct 2024 at 13:51

Tender Notice
Summary of the contracting process

Chiltern Railways Limited (CRCL) is seeking tenders for the provision of website maintenance services to support its digital operations, including the website used for marketing, customer support, and ticket sales. This tender falls under the services category, specifically web server software development (CPV Code: 72212222). The procurement process, currently in the Tender stage, has a submission deadline of 13 November 2024. Interested parties must register their interest by 14 November 2024. The contract period is 1080 days with an option to extend by two years. The location includes services in the West Midlands and South-East England, covering regions such as London, Birmingham, Oxford, and Stratford-upon-Avon. The procurement method specified is a negotiated procedure with prior call for competition.

This tender presents significant opportunities for businesses specialising in digital services, such as website maintenance, hosting, data capture, SEO, and CRO services. Firms with expertise in managing large-scale, high-traffic websites and delivering seamless customer experience enhancements will be well-suited to compete. The opportunity also extends to offering additional digital services like reporting and analytics, content creation, and project management. Small and medium-sized enterprises, especially those capable of offering comprehensive digital solutions or willing to subcontract specific components, can leverage this contracting opportunity to grow their business and establish a long-term relationship with Chiltern Railways.

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Notice Information

Notice Title

Website maintenance services

Notice Description

Chiltern Railways Limited (CRCL) will be conducting a tender for the maintenance of its website and other digital services for passengers who travel on the rail network and in particular passengers who use CRCL train services. CRCL defines its website as: * A digital marketing website which will provide information to customers, CRCL marketing opportunities, customer support and account management. The website is also the "shop window" to allow CRCL to retail rail tickets online. The website can be found at https://www.chilternrailways.co.uk/ Other Digital Services are also expected to be provided by the winning bidder, including but not limited to - - Website Maintenance - Website Hosting -Data Capture -Reporting & Analytics -SEO/ Digital PR services -CRO Services -Project & Account Management

Lot Information

Lot 1

Chiltern Railways Limited (CRCL) will be conducting a tender for the maintenance of its website and other digital services for passengers who travel on the rail network and in particular passengers who use CRCL train services. CRCL defines its website as: * A digital marketing website which will provide information to customers, CRCL marketing opportunities, customer support and account management. The website is also the "shop window" to allow CRCL to retail rail tickets online. The website can be found at https://www.chilternrailways.co.uk/ Website Maintenance will include the following as a minimum: * Overall technical management of CRCL's website, delivering acceptable performance and uptime in a compliant, secure manner * Resolution of incidents, bugs and issues * Integrations with relevant data systems to deliver critical customer support information * Working with CRCL to deliver website upgrades and improvements * An effective Content Management System allowing CRCL to add, change and delete website content easily and quickly The scope of this contract is maintenance of the current CRCL website. CRCL will be looking to deliver upgrades and improvements to the current website through the term of the contract, rather than seeking a new website to be built. Other Digital Services are also expected to be provided by the winning bidder. These will include: * Cookie compliance for CRCL's website and mobile apps (iOS and Android) * Accessibility tool for CRCL's website * Abandoned basket * Search Engine Optimisation / Conversion Rate Optimisation * Content creation This tender supports CRCL's digital ambitions, which focuses on delivering the best digital and journey experience with Chiltern, in a cost-effective manner. For Chiltern to be the best transport operator it can be, it needs a digital ecosystem that will deliver the levels of trust, security, support and inspiration that its customers are looking for. Chiltern operates regular services on four main routes, supporting communities in the West Midlands and South-East England: * London to Birmingham * London to Oxford * London to Aylesbury * London to Stratford-upon-Avon Locations served by Chiltern include Warwick, Leamington Spa, Banbury, Bicester Village, High Wycombe, Gerrards Cross and Wembley Stadium. It is a requirement that the preferred supplier can supply both the Website Maintenance and Digital Services. Bidders will be able to propose solutions that allow for sub-contracting if required to deliver both the Website Maintenance and Digital Services but there must be one lead bidder who CRCL will contract with if the bidder is successful and whom will be liable for all elements of the contract. Therefore only the lead supplier should respond to this Contract Notice and partake in the tender

Renewal: Option to extend by 2 years

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04abcf
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/033112-2024
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Negotiated procedure with prior call for competition
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72212222 - Web server software development services

Notice Value(s)

Tender Value
£1,030,000 £1M-£10M
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
15 Oct 20241 years ago
Submission Deadline
13 Nov 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
THE CHILTERN RAILWAY COMPANY LIMITED
Contact Name
Not specified
Contact Email
procurement.department@chilternrailways.co.uk
Contact Phone
Not specified

Buyer Location

Locality
SUNDERLAND
Postcode
SR3 3XP
Post Town
Sunderland
Country
England
Major Region (ITL 1)
TLC North East (England)
Basic Region (ITL 2)
TLC4 Northumberland, Durham and Tyne & Wear
Small Region (ITL 3)
TLC44 Sunderland
Delivery Location
TLG West Midlands (England), TLI London
Local Authority
Sunderland
Electoral Ward
Doxford
Westminster Constituency
Houghton and Sunderland South

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts. 

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