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IT Service Management System

Senedd Cymru / Welsh Parliament

This public procurement record has 1 release in its history.

Tender

25 Oct 2024 at 15:52

Tender Notice
Summary of the contracting process

Senedd Cymru / Welsh Parliament is seeking to procure an IT Service Management System, categorised under software-related services, to manage core IT processes such as Incident Management, Request Fulfilment, and Knowledge Management. This procurement process, currently in the tender stage, utilises a selective restricted procedure. Prospective suppliers are required to register on the Bravo Solution portal to access the Pre-Qualification Questionnaire (PQQ). The tender submission deadline is set for 27th November 2024, and the contract, which is valued at £284,000, is located in Cardiff Bay. The initial contract period is for five years, with the option to extend for an additional two years, leading to a potential renewal in 2032 if extended.

This tender presents significant opportunities for businesses specialising in IT service management solutions to engage with a high-profile public legislative body. Companies with robust capabilities in software-related services, particularly those experienced in IT process management, will find this contract valuable for business growth. It provides access to long-term engagement with the Senedd Cymru / Welsh Parliament, supporting the governmental IT infrastructure, thus enhancing visibility and credibility in the public sector. Suitable businesses should possess strong technical and economic credentials to meet the selective requirements of this procurement process.

How relevant is this notice?

Notice Information

Notice Title

IT Service Management System

Notice Description

The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years.

Lot Information

Lot 1

The client is looking to procure a service management software solution that delivers functions enabling the management of core IT processes (Incident Management, Request Fulfilment, Problem Management, Change Enablement, Knowledge Management and Asset and Configuration Management). The contract will be for an initial 5 year period, with the option to extend for a further 2 years.

Renewal: There is the option to extend the contract for a further 2 year period after the initial 5 year duration is up. If the contract extension is taken up, the contract will be up for renewal in 2032.

Notice Details

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04b186
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/034729-2024
Current Stage
Tender
All Stages
Tender

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Not specified

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support

CPV Codes

72260000 - Software-related services

Notice Value(s)

Tender Value
£284,000 £100K-£500K
Lots Value
£284,000 £100K-£500K
Awards Value
Not specified
Contracts Value
Not specified

Notice Dates

Publication Date
25 Oct 20241 years ago
Submission Deadline
27 Nov 2024Expired
Future Notice Date
Not specified
Award Date
Not specified
Contract Period
Not specified - Not specified
Recurrence
The contract has an option to extend for a further 2 years after the initial 5 year period. If the extension period is taken up, the contract will need to be renewed in 2032 and therefore a further notice will be published in 2031.

Notice Status

Tender Status
Active
Lots Status
Active
Awards Status
Not Specified
Contracts Status
Not Specified

Buyer & Supplier

Contracting Authority (Buyer)

Main Buyer
Senedd Cymru / Welsh Parliament
Contact Name
Available with D3 Tenders Premium →
Contact Email
Available with D3 Tenders Premium →
Contact Phone
Available with D3 Tenders Premium →

Buyer Location

Locality
CARDIFF
Postcode
CF99 1SN
Postcode Area
Cardiff
Country
Wales
Major Region (ITL 1)
TLL Wales
Basic Region (ITL 2)
TLL5 South East Wales
Small Region (ITL 3)
TLL52 Cardiff and Vale of Glamorgan
Delivery Location
TLL Wales
Local Authority
Cardiff
Electoral Ward
Butetown
Westminster Constituency
Cardiff South and Penarth

Further Information

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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