Notice Information
Notice Title
Contact Centre Solution 2025-29
Notice Description
Supply of a contact centre solution for an Edinburgh based housing association, including support services. Duration of contract = 4+1+1 years.
Lot Information
Lot 1
As per appended Invitation to Tender
Renewal: Term can be extended by up to an additional 24 months
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04b390
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/008169-2025
- Current Stage
- Award
- All Stages
- Tender, Award
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Open
- Procurement Method Details
- Open procedure
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
72 - IT services: consulting, software development, Internet and support
-
- CPV Codes
72250000 - System and support services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 6 Mar 202511 months ago
- Submission Deadline
- 2 Dec 2024Expired
- Future Notice Date
- Not specified
- Award Date
- 6 Mar 202511 months ago
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Cancelled
- Lots Status
- Cancelled
- Awards Status
- Unsuccessful
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- CAIRN HOUSING ASSOCIATION
- Contact Name
- Stephen McDougall
- Contact Email
- stephen.mcdougall@cairnha.com
- Contact Phone
- +44 8009903405
Buyer Location
- Locality
- EDINBURGH
- Postcode
- EH7 4GH
- Post Town
- Edinburgh
- Country
- Scotland
-
- Major Region (ITL 1)
- TLM Scotland
- Basic Region (ITL 2)
- TLM1 East Central Scotland
- Small Region (ITL 3)
- TLM13 City of Edinburgh
- Delivery Location
- TLM75 City of Edinburgh
-
- Local Authority
- City of Edinburgh
- Electoral Ward
- Leith Walk
- Westminster Constituency
- Edinburgh North and Leith
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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