Notice Information
Notice Title
Stoke on Trent City Council - Telecare Services Notice
Notice Description
Stoke on Trent City Council currently provides an in-house Telecare Service offer, renowned for its gold standard across all elements. The Telecare Service provides assistive technology services to self-funders in the Stoke-on-Trent and immediate-surrounding area, and to adult social care clients in Stoke-on-Trent. The service includes: - Assessment of telecare equipment requirements, - Purchase, provision, maintenance and recycling of relevant equipment, - monitoring of activations, medical triage of emergency calls and taking actions to meet people's requirements (using response service wherever safe to do so, rather than ambulance callout), - 24/7 emergency response including attendance at the person's house, medical triage, taking vital signs, moving people from floor to bed/chair using lifting equipment and safe moving techniques and welfare visits. Our internal service is currently supporting 4500 clients overall, each of whom have access to emergency response and 24/7 services. The service operates to the following targets: - Answering activations = 99% within 1 minute, 99.5% within 3 minutes. This does not include where calls are answered and put on hold. - Emergency responses = 90% of responses within 45 minutes of alarm activation - Installation = urgent installations within 2 working days, standard installations within 10 working days - Digital-ready = all new installations will be digitally-equipped; all equipment and call handling infrastructure will be completely digital by 31 December 2025. The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing digital service area. If you are interested in any further discussions regarding this notice please contact Alex.Dracup@stoke.gov.uk, with the reference 'Telecare Services Notice' where additional details can be discussed.
Lot Information
Lot 1
The council wishes to continue fulfilling its current services to the same high standard, though recognises the need to engage with the innovative providers within the market to better understand the wider offer which may be available in an ever-developing digital service area. If you are interested in any further discussions regarding this notice please contact Alex.Dracup@stoke.gov.uk, with the reference 'Telecare Services Notice' where additional details can be discussed.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04b6e7
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/040374-2024
- Current Stage
- Tender
- All Stages
- Planning, Tender
Procurement Classification
- Notice Type
- Planning Notice
- Procurement Type
- Standard
- Procurement Category
- Goods
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
32 - Radio, television, communication, telecommunication and related equipment
-
- CPV Codes
32000000 - Radio, television, communication, telecommunication and related equipment
32500000 - Telecommunications equipment and supplies
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 16 Dec 20241 years ago
- Submission Deadline
- Not specified
- Future Notice Date
- 18 Nov 2024Expired
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Planned
- Lots Status
- Planned
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- STOKE-ON-TRENT CITY COUNCIL
- Contact Name
- Christopher Conway
- Contact Email
- christopher.conway@stoke.gov.uk
- Contact Phone
- +44 7468538321
Buyer Location
- Locality
- STOKE-ON-TRENT
- Postcode
- ST4 1HH
- Post Town
- Stoke-on-Trent
- Country
- England
-
- Major Region (ITL 1)
- TLG West Midlands (England)
- Basic Region (ITL 2)
- TLG2 Shropshire and Staffordshire
- Small Region (ITL 3)
- TLG23 Stoke-on-Trent
- Delivery Location
- TLG23 Stoke-on-Trent
-
- Local Authority
- Stoke-on-Trent
- Electoral Ward
- Hartshill Park & Stoke
- Westminster Constituency
- Stoke-on-Trent Central
Further Information
Notice URLs
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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