Award

Soft Facilities Management Services Provider

NATURAL HISTORY MUSEUM

This public procurement record has 3 releases in its history.

Award

03 Nov 2025 at 16:05

TenderUpdate

22 Nov 2024 at 19:05

Tender

15 Nov 2024 at 19:05

Summary of the contracting process

The Natural History Museum has conducted a procurement process for a Soft Facilities Management Services Provider, which includes comprehensive services such as Cleaning, Grounds Maintenance, Waste Management, Logistical Support, and Pest Control within the museum's public health and visitor spaces. The procurement process, initiated under a selective, restricted procedure, culminated on the 28th of October, 2025, with the signing of a contract worth £14,180,000. The project is classified under facilities management services, with a location in London and covers the current procurement stage of contract award. The procurement process was guided by the Contracting Authority's legal framework and was set to include contract periods with potential extensions, although the value was later clarified to exclude potential extensions, reflecting the standard contract term.

The tender offers significant business growth opportunities, especially beneficial for companies with robust facilities management capabilities. The procurement criteria emphasised quality, social value, and competitive pricing, making it especially rewarding for businesses that can demonstrate excellence in these areas. While the contract was awarded to Total Support Services Ltd., the process indicates openings for large-scale operations familiar with restricted procurement processes. Businesses operating within the Greater London area or those capable of scaling services to this region stand to benefit the most from such opportunities, as future procurements may require expanded or continuous service offerings within this critical cultural institution. The preference for quality and competitive pricing also highlights opportunities for businesses aiming to deliver high-value solutions in public settings.

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Notice Title

Soft Facilities Management Services Provider

Notice Description

The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate.

Lot Information

Lot 1

The Natural History Museum wishes to appoint an experienced company to provide comprehensive soft services maintenance and project works for the Cleaning, Grounds Maintenance, Waste Management, Logistical Support and Pest Control, incorporating the public health and physical visitor spaces contained within the Natural History Museum estate

Renewal: There will be an option to extend the Contract period for a further 2 years.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04b722
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/070563-2025
Current Stage
Award
All Stages
Tender, Award

Procurement Classification

Notice Type
Tender Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79993100 - Facilities management services

Notice Value(s)

Tender Value
£19,850,000 £10M-£100M
Lots Value
£19,850,000 £10M-£100M
Awards Value
Not specified
Contracts Value
£14,180,000 £10M-£100M

Notice Dates

Publication Date
3 Nov 20253 months ago
Submission Deadline
19 Dec 2024Expired
Future Notice Date
Not specified
Award Date
28 Oct 20253 months ago
Contract Period
1 Nov 2025 - 31 Oct 2030 Over 5 years
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NATURAL HISTORY MUSEUM
Contact Name
Chloe Higgins
Contact Email
c.higgins@nhm.ac.uk
Contact Phone
+44 2079426046

Buyer Location

Locality
LONDON
Postcode
SW7 5BD
Post Town
South West London
Country
England

Major Region (ITL 1)
TLI London
Basic Region (ITL 2)
TLI3 Inner London - West
Small Region (ITL 3)
TLI33 Kensington & Chelsea and Hammersmith & Fulham
Delivery Location
TLI London

Local Authority
Kensington and Chelsea
Electoral Ward
Brompton & Hans Town
Westminster Constituency
Kensington and Bayswater

Supplier Information

Number of Suppliers
1
Supplier Name

TOTAL SUPPORT SERVICES

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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