Award

Supply of Enforcement Agents/Debt Collection Services to Norwich City Council

NORWICH CITY COUNCIL

This public procurement record has 1 release in its history.

Award

20 Nov 2024 at 17:36

Summary of the contracting process

Norwich City Council is overseeing the procurement process titled "Supply of Enforcement Agents/Debt Collection Services to Norwich City Council". This contract falls under the industry category of Collection Agency Services (CPV code 79940000) and is located within the UKH15 region. The process is currently at the Award stage, with the contract having been awarded on 1st October 2024. The procurement method was a limited procedure, specifically a further competition call-off from an existing framework with Crown Commercial Services, under the CCS Debt Resolution Services (RM6226) Framework - Lot 5: Enforcement Services. The contract has an initial term of two years, with an option to extend for an additional two years, potentially running until 2028. Two suppliers, Jacobs Enforcement Ltd and Marston (Holdings) Limited, have been awarded contracts valued at £500,000 each.

This tender provides significant growth opportunities for firms specialising in debt collection and enforcement services. Small and medium-sized enterprises (SMEs), as well as larger companies with robust management and ICT systems, are well-suited to compete. Key performance criteria for this tender include customer focus, management systems, staff performance, ICT processes, demonstrated value, social value, and resource capability, with a strong emphasis on maintaining high standards and legislative compliance. The awarded suppliers will play a crucial role in helping Norwich City Council achieve effective debt resolution and enforcement services, ultimately benefiting the council and the community it serves.

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Notice Title

Supply of Enforcement Agents/Debt Collection Services to Norwich City Council

Notice Description

Supply of Enforcement Agents/Debt Collection Services to Norwich City Council.

Lot Information

Lot 1

Enforcement agent provision for the Council to achieve a service that is of the highest standard and complies with all legislative requirements. Further competition under the CCS Debt Resolution Services (RM6226) Framework - Lot 5: Enforcement Services.

Options: Initial contract term is for two years with an option to extend for a further two years (to 2028).

Procurement Information

Further competition call-off from an existing framework with Crown Commercial Services. The framework itself was published in the Official Journal of the European Union or the Find a Tender service and an award notice was issued for the succesful suppliers. Is a fully compliant framework the Council can call-off from for above and below threshold procurements.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04bd78
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/037594-2024
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Limited
Procurement Method Details
Award procedure without prior publication of a call for competition
Tender Suitability
Not specified
Awardee Scale
Large, SME

Common Procurement Vocabulary (CPV)

CPV Divisions

79 - Business services: law, marketing, consulting, recruitment, printing and security


CPV Codes

79940000 - Collection agency services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£500,000 £500K-£1M

Notice Dates

Publication Date
20 Nov 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
30 Sep 20241 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NORWICH CITY COUNCIL
Contact Name
Not specified
Contact Email
procurement@norwich.gov.uk
Contact Phone
Not specified

Buyer Location

Locality
NORWICH
Postcode
NR2 1NH
Post Town
Norwich
Country
England

Major Region (ITL 1)
TLH East (England)
Basic Region (ITL 2)
TLH5 Norfolk
Small Region (ITL 3)
TLH51 Norwich and East Norfolk
Delivery Location
TLH15 Norwich and East Norfolk

Local Authority
Norwich
Electoral Ward
Mancroft
Westminster Constituency
Norwich South

Supplier Information

Number of Suppliers
2
Supplier Names

JACOBS ENFORCEMENT

MARSTON (HOLDINGS

Open Contracting Data Standard (OCDS)

View full OCDS Record for this contracting process

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The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.

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