Service Desk Telephone Support - Shared Technology Services

Contract Timeline

Publication Date

25th November 2024 13:59:01 PM

Tender Deadline

30th December 2024 12:00:00 PM   8 days remaining

Contract Summary

On behalf of Shared Technology Services, London Borough of Brent is seeking tenders via an Open procedure for Service Desk Telephone Support on 24 x 7 x 365 basis. It is mandatory for Shared Technology Services to have service desk telephone support on 24 x 7 x 365 basis. The anticipated delivery date will be 1st April 2025. The proposed contract term is 1 year, + 1 year extension. The requirement is to provide a first-line telephone support service for the three council partners (London Borough of Brent, London Borough of Lewisham and London Borough of Southwark) and the LGA to run alongside the STS onsite, UAT and central service desk teams. Shared Technology Services (STS) provides IT infrastructure management and support to three partner councils, namely the London Boroughs of Brent, Lewisham and Southwark. Additional supported services include networks, messaging and collaboration services, support for end-user devices such as laptops, tablets and mobile phones, as well as providing the service desk to resolve IT-related incidents and requests. The three partner councils that provide governance over STS are Brent, Lewisham and Southwark, as set out in the Inter Authority Agreement (IAA). Brent is the lead council in the respect that it is the employer for all officers within STS and also carries out procurements and contracts on behalf of STS. The services provided by STS include the procurement and management of IT related services for each of the three councils. The procurement is undertaken in accordance with the Procurement Protocols in the IAA.

Contract Details

Open Contracting ID

ocds-h6vhtk-04be6e

Publication Source

Find a Tender Service

Procurement Stage

Tender

Procurement Method

Open

Procurement Method Details

Open Procedure

Procurement Category

Services

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

72000000

CPV Division(s)

72 - IT services: consulting, software development, Internet and support

Awarding Authority

LONDON BOROUGH OF BRENT

Buyer Name

Mr Mike Ligorio

Buyer Email

Mike.Ligorio@brent.gov.uk

Buyer Phone

+44 2089371748

Buyer Address

Brent Civic Centre, Engineers Way

Wembley

HA9 0FJ

United Kingdom