IT Software to Support the Management of Unplanned Disruption on Scotland’s Rail Network

Contract Timeline

Publication Date

27th November 2024 14:45:09 PM

Contract Summary

IT software and services which support the management of train services during times of unplanned disruption on Scotland’s rail network. It is a critical system in supporting daily operations. A summary of the core functionality of the system is as follows: - The ability to generate and update line of route disruption messages and distribute these messages to a pre-defined list of recipients -The ability to view route disruption incidents being experienced by other rail operators on Scotland’s rail network -The ability to configure the system to automatically identify all stations and journeys affected by an incident which causes unplanned disruption - The ability to automatically update 3rd party rail industry systems and journey planners to reflect changes to services as a consequence of unplanned disruption - A mobile app for the use of frontline staff which will provide real-time advice of disruption incidents; frontline staff will have the ability to filter notifications specific to their business area - A customer facing real-time view of how ScotRail train services are performing; customers will have the ability to receive alerts when services are disrupted on the line of route which they use

Contract Details

Open Contracting ID

ocds-h6vhtk-04c07c

Publication Source

Find a Tender Service

Procurement Stage

Award, Contract

Procurement Method

Limited

Procurement Method Details

Award Procedure Without Prior Publication Of A Call For Competition

Procurement Category

Goods

Tender Suitability

Framework / DPS

Contract Classification

CPV Code(s)

48100000

CPV Division(s)

48 - Software package and information systems

Awarding Authority

SCOTRAIL TRAINS LIMITED .

Buyer Name

Kathleen Gay

Buyer Email

kathleen.gay@scotrail.co.uk

Buyer Phone

Buyer Address

Atrium Court,, 50 Waterloo Street

Glasgow

G2 6HQ

United Kingdom

Awarded Supplier(s)

Supplier Name(s)

NEXUS ALPHA LTD