Notice Information
Notice Title
Provision of tickets to London's key attractions and other activities to be sold via TfL's Visitor Centres
Notice Description
TfL is seeking to deliver up to four (4) contracts for the provision of tickets to London's key attractions and other activities to be sold via TfL's visitor centres. The contract(s) shall be for a duration of two (2) years with an option to extend for up to a further one (1) plus one (1) year. The Service Provider will be required to perform the following services: Offering: Supply TfL with a comprehensive range of tickets options for agreed services ensuring alignment with market demand and customer preference; Provide TfL with access to the systems, equipment, programmes or websites used in the vending and customer payment of their tickets; Ensure real-time availability of products and services via the vendors ticketing system/portal; and Technical support and maintenance for any equipment and/or systems (such as ticketing machines, QR codes, handheld devices, portals, web) provided by the Service Provider. Marketing and product training: Supply of marketing materials, product descriptions and updates to ensure accurate and appealing promotions of tours and attractions; and Training sessions and resources to be provided to TfL staff to equip them with knowledge to sell tickets effectively and respond appropriately to customer queries, such as refund policies, availability etc. Collaboration and revenue generation: Work collaboratively with TfL to identify opportunities to improve product offerings, enhancing sales and optimising revenue; and Create strategies to enhance sales creating a mutual benefit to both the Service Provider and TfL. TfL visitor centres operate at TfL's discretion. TfL cannot guarantee specific ticket sales volumes or consistent operating hours. This is due to the fact that the visitor centres may experience changes in opening hours, closures, or variations in footfall that could affect sales performance, and as such TfL does not guarantee any minimum sales volumes or revenue under this contract. Bidders must account for this when submitting proposals.
Lot Information
Lot 1
See short description above. Additional information: The contract(s) shall be for a duration of two (2) years with an option to extend for up to a further one (1) plus one (1) year.
Notice Details
Publication & Lifecycle
- Open Contracting ID
- ocds-h6vhtk-04c189
- Publication Source
- Find A Tender Service
- Latest Notice
- https://www.find-tender.service.gov.uk/Notice/038777-2024
- Current Stage
- Tender
- All Stages
- Tender
Procurement Classification
- Notice Type
- Tender Notice
- Procurement Type
- Standard
- Procurement Category
- Services
- Procurement Method
- Not Specified
- Procurement Method Details
- Not specified
- Tender Suitability
- Not specified
- Awardee Scale
- Not specified
Common Procurement Vocabulary (CPV)
- CPV Divisions
55 - Hotel, restaurant and retail trade services
63 - Supporting and auxiliary transport services; travel agencies services
-
- CPV Codes
55900000 - Retail trade services
63500000 - Travel agency, tour operator and tourist assistance services
Notice Value(s)
- Tender Value
- Not specified
- Lots Value
- Not specified
- Awards Value
- Not specified
- Contracts Value
- Not specified
Notice Dates
- Publication Date
- 2 Dec 20241 years ago
- Submission Deadline
- 16 Jan 2025Expired
- Future Notice Date
- Not specified
- Award Date
- Not specified
- Contract Period
- Not specified - Not specified
- Recurrence
- Not specified
Notice Status
- Tender Status
- Active
- Lots Status
- Active
- Awards Status
- Not Specified
- Contracts Status
- Not Specified
Buyer & Supplier
Contracting Authority (Buyer)
- Main Buyer
- TRANSPORT FOR LONDON
- Contact Name
- Meeta Chohan
- Contact Email
- meetachohan@tfl.gov.uk
- Contact Phone
- Not specified
Buyer Location
- Locality
- LONDON
- Postcode
- E20 1JN
- Post Town
- East London
- Country
- England
-
- Major Region (ITL 1)
- TLI London
- Basic Region (ITL 2)
- TLI4 Inner London - East
- Small Region (ITL 3)
- TLI41 Hackney and Newham
- Delivery Location
- Not specified
-
- Local Authority
- Newham
- Electoral Ward
- Stratford Olympic Park
- Westminster Constituency
- Stratford and Bow
Further Information
Open Contracting Data Standard (OCDS)
View full OCDS Record for this contracting process
The Open Contracting Data Standard (OCDS) is a framework designed to increase transparency and access to public procurement data in the public sector. It is widely used by governments and organisations worldwide to report on procurement processes and contracts.
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