Award

NHS Highland GP Desktop and Server support

NHS HIGHLAND

This public procurement record has 1 release in its history.

Award

13 Dec 2024 at 10:50

Summary of the contracting process

The procurement process for the "NHS Highland GP Desktop and Server support" contract was conducted by NHS Highland, located in Inverness, UKM62. This tender falls under the IT services industry category, specifically focusing on consulting, software development, Internet, and support. The procurement stage is complete, with the contract awarded to Microtech Group Ltd on November 1, 2019. The procurement method used was a restricted procedure, and the process complied with the CELEX legal framework 32014L0024. NHS Highland planned for the contract to run for eight years, with options to terminate at the end of years one, five, six, and seven.

This tender offers significant opportunities for business growth, especially for companies specialising in IT support services. The awarded contract includes providing comprehensive desktop, server, and network support, coordinated through a helpdesk, server hardware maintenance, and optional out-of-hours and on-demand services. Businesses with capabilities in computer support, consultancy, helpdesk services, and data network support are particularly well-suited to compete in similar future opportunities. This contract exemplifies the need for proactive technical advice and support, presenting a valuable chance for IT service providers to establish and expand their presence within the public sector.

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Notice Title

NHS Highland GP Desktop and Server support

Notice Description

NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. 1. IT Support services including Helpdesk, to general medical practices in NHS Highland 2. Server hardware maintenance services for NHS Highland Health Board (Non GP Sector). The contract will run for an eight year term with the option to terminate at end of years one, five, six and seven.

Lot Information

Lot 1

NHS Highland Health Board wish to award a contract to one supplier to provide IT support services for the following. General Medical Practices' services. IT services are required for desktop, server and network support co-ordinated through a helpdesk to meet the requirements of a service level agreement. The supplier will be required to provide pro-active technical advice to NHS Highland regarding technical infrastructure and issues arising from use of the infrastructure and general medical practices' clinical systems. The helpdesk services should include the ability to act as a single helpdesk point for any computer issue including those not supported by this contract. Other orderable services: - Provision of a service to securely collect and dispose of IT equipment - Provision of desktop installation services - Provision of data verification services - Provision of warehousing and delivery services Managed Sector (Non GP) Services. Server Maintenance for NHS Highland's server estate (including handling warranty calls). Helpdesk cover for the logging of calls associated with the NHS Highland server estate. Optional items - Managed Sector (Non GP) Services. - Provision of out of hours cover to the NHS Highland server estate - Provision of an on-demand helpdesk service to complement the existing in house helpdesk system. - Provision of an on-demand desktop installation service to complement the existing in house provision. - Provision of an on-demand 1st/2nd line support service to complement the existing in house provision.

Publication & Lifecycle

Open Contracting ID
ocds-h6vhtk-04c7cb
Publication Source
Find A Tender Service
Latest Notice
https://www.find-tender.service.gov.uk/Notice/040213-2024
Current Stage
Award
All Stages
Award

Procurement Classification

Notice Type
Award Notice
Procurement Type
Standard
Procurement Category
Services
Procurement Method
Selective
Procurement Method Details
Restricted procedure
Tender Suitability
Not specified
Awardee Scale
Large

Common Procurement Vocabulary (CPV)

CPV Divisions

72 - IT services: consulting, software development, Internet and support


CPV Codes

72000000 - IT services: consulting, software development, Internet and support

72100000 - Hardware consultancy services

72253000 - Helpdesk and support services

72261000 - Software support services

72315100 - Data network support services

72600000 - Computer support and consultancy services

Notice Value(s)

Tender Value
Not specified
Lots Value
Not specified
Awards Value
Not specified
Contracts Value
£1,756,400 £1M-£10M

Notice Dates

Publication Date
13 Dec 20241 years ago
Submission Deadline
Not specified
Future Notice Date
Not specified
Award Date
1 Nov 20196 years ago
Contract Period
Not specified - Not specified
Recurrence
Not specified

Notice Status

Tender Status
Complete
Lots Status
Cancelled
Awards Status
Active
Contracts Status
Active

Contracting Authority (Buyer)

Main Buyer
NHS HIGHLAND
Contact Name
Jim Binnie
Contact Email
jim.binnie@nhs.net
Contact Phone
+44 1312756059

Buyer Location

Locality
INVERNESS
Postcode
IV2 3BW
Post Town
Inverness
Country
Scotland

Major Region (ITL 1)
TLM Scotland
Basic Region (ITL 2)
TLM2 Highlands and Islands
Small Region (ITL 3)
TLM20 Highlands and Islands
Delivery Location
TLM62 Inverness and Nairn, Moray, and Badenoch and Strathspey

Local Authority
Highland
Electoral Ward
Inverness South
Westminster Constituency
Inverness, Skye and West Ross-shire

Supplier Information

Number of Suppliers
1
Supplier Name

MICROTECH GROUP

Open Contracting Data Standard (OCDS)

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